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All Journal International Journal of Science and Society (IJSOC) Jurnal Patria Bahari
Oktovianus Cristian Karubaba
Politeknik Pelayaran Sorong
Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation

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PENINGKATAN PELAYANAN CLEARANCE KAPAL GUNA MENUNJANG KEBERANGKATAN KAPAL DI JETTY KILANG PERTAMINA INTERNASIONAL RU VII KASIM Zainudin Zainudin; Oktovianus Cristian Karubaba; Gigieh Cahya Permady; Ryan Puby Sumarta
JPB : Jurnal Patria Bahari Vol. 3 No. 2 (2023): JPB: NOVEMBER 2023
Publisher : PPPM POLTEKPEL SORONG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54017/jpb.v3i2.110

Abstract

Peningkatan pelayanan ship clearance membantu kelancaran keberangkatan kapal. Penelitian ini bertujuan untuk mengetahui bagaimana proses ship clearance di Dermaga Kilang Pertamina Internasional RU VII Kasim, faktor-faktor apa saja yang menjadi penghambat/kendala, dan bagaimana cara mengatasinya. Metode penelitian kualitatif yang bersifat deskriptif. Penelitian mengambil lokasi di Dermaga International Pertamina Refinery RU VII Kasim. Penelitian berlangsung selama 12 bulan. Data penelitian dikumpulkan melalui metode kepustakaan, observasi, wawancara, dan dokumentasi. Surat Persetujuan Berlayar (SPB), Surat Pernyataan Nakhoda, dan Bill of Loading digunakan dalam penelitian ini untuk membahas izin berlayar. Proses tersebut melibatkan Kesyahbandaran, Kesehatan Pelabuhan, dan PT Pelabuhan Indonesia IV. Sistem manual, jarak yang jauh, dan kekurangan tenaga kerja menjadi kendala. Pemasangan Inaportnet untuk efisiensi dan akurasi data serta keterlibatan petugas Kasim merupakan perbaikan. Kami berharap Inaportnet dapat mempercepat, mempermudah, dan meningkatkan transparansi dalam pemeriksaan kapal.
The Influence of Mobile Application User Experience, Service Quality, and Social Interaction on Customer Satisfaction Quantitative Research in the Online Service Industry Syamsuddin; Agus Leonard Togatorop; Oktovianus Cristian Karubaba; M. Zainal Sholahuddin; Tri Budi Prasetya
International Journal of Science and Society Vol 6 No 3 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i3.1225

Abstract

This research aims to investigate the influence of User Experience, Service Quality, and Social Interaction on Customer Satisfaction in the online service industry. Quantitative methods with multiple linear regression testing were used to analyze data from 100 respondents who used online services. The results show that Social Interaction has a significant influence on Customer Satisfaction, while User Experience and Service Quality are not significant individually. When these variables are combined, they collectively influence Customer Satisfaction positively. These findings highlight the importance of strengthening social interactions in online platforms to increase customer satisfaction. The practical implications of this research suggest companies should focus on developing adequate social interactions to enhance customer experience and ensure the success of online service strategies.
Analysis of Optimization of the Use of Personal Protective Equipment in the Loading and Unloading Process of Goods at Sorong Port Oktovianus Cristian Karubaba; Ryan Puby Sumarta; Dodik Widarbowo; Carles Yerid Absalom Nalle
International Journal of Science and Society Vol 6 No 3 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i3.1270

Abstract

This study aims to analyze the optimization of the use of Personal Protective Equipment (PPE) in the loading and unloading process at the Port of Sorong, Southwest Papua, in line with the Regulation of the Minister of Manpower and Transmigration Number PER.08/MEN/VII/2010. With a qualitative descriptive approach, data were collected through observation and in-depth interviews with workers, supervisors, and port management. The results of the study indicate that although PPE has been provided in accordance with the standards, the level of worker compliance is still low, mainly due to discomfort and lack of awareness of the importance of work safety. In addition, suboptimal supervision and unclear sanctions also contribute to low compliance. This study recommends increased supervision, stricter implementation of sanctions, and the provision of more ergonomic PPE to improve occupational safety and operational efficiency at Sorong Port.
Co-Authors Agus Leonard Togatorop CARLES Y.A. NALLE Dodik Widarbowo M. Zainal Sholahuddin Permady, Gigieh Cahya Ryan Puby Sumarta Ryan Puby Sumarta Syamsuddin Tri Budi Prasetya Zainudin Zainudin