Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Asian Journal of Logistics Management
Anugraheni, Esti Ayu
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analysis of Delays in Delivery of Exported Goods at Freight Forwarder PT Arindo Jaya Mandiri Semarang Anugraheni, Esti Ayu; Kurniawati, Nurul Imani
Asian Journal of Logistics Management Vol 3, No 2 (2024): Asian Journal of Logistics Management
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/ajlm.2024.24549

Abstract

PT. Arindo Jaya Mandiri is a freight forwarder company. PT. Arindo Jaya Mandiri must provide the best service to meet customer needs. However, the process of sending export goods often experiences delays so that consumers complain. This research was carried out with the aim of knowing the flow of export goods delivery and the critical points that cause delays, knowing the supporting and inhibiting factors, and knowing the Fault Tree Analysis method. The method uses a qualitative descriptive approach. The research results show that the export goods delivery flow starts from the stuffing flow to the payment flow. However, obstacles that influence such as human error, document discrepancies, natural disasters, and the fleet. The Fault Tree Analysis method is used to analyze the causes of delays in delivery of the highest priority goods, namely the fleet. The conclusion is that PT. Arindo Jaya Mandiri sends export goods without any reference so the company only carries out work according to custom. Delivery of export goods is carried out by creating Standard Operating Procedures
Co-Authors Kurniawati, Nurul Imani