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All Journal Jurnal Sains Riset
Vidyanti, Sisca Ratna
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Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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TRANSFORMASI PELAYANAN PUBLIK BERBASIS DIGITAL DI ERA MODERNISASI DINAS KESEHATAN KOTA PROBOLINGGO Ulva, Nourma; Annisa, Putri Aalia; Vidyanti, Sisca Ratna; Aldo, Praka; Hidayat, Robi; Kautshar, Adil Al
Jurnal Sains Riset Vol 14, No 3 (2024): November 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM) Universitas Jabal Ghafur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47647/jsr.v14i3.2790

Abstract

Digital-based transformation of public services has become a necessity in the era of modernization, especially in the health sector. This research aims to analyze the implementation of digital systems at the Probolinggo City Health Service and its impact on the quality of services to the community. The method used is a qualitative approach with interview and observation techniques. The research results show that the application of information technology, such as online registration applications and health information systems, has increased the efficiency and transparency of services. However, challenges such as the digital divide and limited human resources still need to be overcome. In conclusion, although digital transformation brings many benefits, a comprehensive strategy is needed to ensure that all levels of society can access health services optimally. 
Co-Authors Aldo, Praka Annisa, Putri Aalia Hidayat, Robi Kautshar, Adil Al Nourma Ulva Kumala Devi