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All Journal PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Jaminan Kesehatan Nasional
Bau, Ariasto
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Decision Sciences, Operations Research & Management Dentistry Health Professions Medicine & Pharmacology Public Health

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ANALISIS PERBEDAAN PENGETAHUAN, SIKAP DAN MOTIVASI DALAM PEMERIKSAAN KESEHATAN BERKALA PADA PEGAWAI BPJS KESEHATAN CABANG KUPANG Bau, Ariasto; U. Roga, Anderias; Ch. Berek, Noorce; M. Ratu, Jacob; Luh Putu Ruliati
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 8 No. 3 (2024): DESEMBER 2024
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v8i3.33214

Abstract

Pemeriksaan kesehatan berkala bagi pegawai bukan hanya kewajiban, tetapi juga investasi dalam kesejahteraan dan produktivitas. Tujuan penelitian ini adalah menjelaskan perbedaan pengetahuan, sikap dan motivasi dalam pemeriksaan kesehatan berkala pegawai BPJS Kesehatan Cabang Kupang. Penelitian ini merupakan penelitian eksperimen dengan desain randomized pretest posttest control group design. Jumlah sampel sebanyak 30 dengan rincian 15 sampel perlakuan dan 15 sampel kontrol. Analisis data menggunakan uji Wilcoxon dan uji Mann Whitnney. Hasil penelitian menunjukkan bahwa, Ada perbedaan pengetahuan, sikap, dan motivasi dalam pemeriksaan kesehatan berkala sebelum dan sesudah perlakuan promosi kesehatan dengan p value < 0,05, Ada perbedaan pengetahuan dalam pemeriksaan kesehatan berkala pegawai antara kelompok perlakuan dan kelompok kontrol sesudah promosi kesehatan dengan nilai p value 0,033<0,05, Ada perbedaan sikap dalam pemeriksaan kesehatan berkala pegawai antara kelompok perlakuan dan kelompok kontrol sesudah promosi kesehatan dengan nilai p value 0,012<0,05, Ada perbedaan motivasi dalam pemeriksaan kesehatan berkala pegawai antara kelompok perlakuan dan kelompok kontrol sesudah promosi kesehatan dengan nilai p value 0,003<0,05. Penelitian ini dapat dimanfaatkan oleh BPJS Kesehatan untuk membuat kebijakan terkait pemeriksaan kesehatan berkala dan merancang media peningkatan pengetahuan, sikap dan motivasi pegawai yang sesuai bagi pegawai agar melakukan pemeriksaan kesehatan berkala.
Pengaruh Simplifikasi Alur dan Berkas Layanan Administrasi Kepesertaan Terhadap Kepuasan Peserta JKN di Kantor BPJS Kesehatan Cabang Kupang Bau, Ariasto; Kapitan, Gregorius D.
Jurnal Jaminan Kesehatan Nasional Vol. 4 No. 1 (2024): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v4i1.190

Abstract

The Social Insurance Administration Body for Health (BPJS Health), the institution administering national health insurance in Indonesia, has an important role in ensuring people have access to quality health services. The method taken by The Social Insurance Administration Body for Health to minimize complaints and reduce waiting times for services is by simplifying administrative service flows and files. This research design is quantitative and descriptive to describe the effect of simplifying participant service flows and files at branch offices on the satisfaction of the National Health Insurance participants at the Kupang Branch Office. The research sample consisted of 50 people using the Simple Random Sampling technique. Research data analysis was carried out univariately. The research results show that a simple flow and file of service requirements will make it easier for the National Health Insurance participants to obtain administrative services and simplifying services for participants will have an impact on achieving participant satisfaction with services at the Social Insurance Administration Body for Health office. The Social Insurance Administration Body for Health is expected to pay attention to the satisfaction of the National Health Insurance participants by committing to implementing simplification of service flows and processes to achieve good service quality.
Sentiment Analysis of National Health Insurance Participants’ Reviews on Google Reviews Bau, Ariasto; Kapitan, Gregorius D.
Jurnal Jaminan Kesehatan Nasional Vol. 5 No. 2 (2025): Jurnal Jaminan Kesehatan Nasional
Publisher : BPJS Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53756/jjkn.v5i2.344

Abstract

Public service institutions face constant expectations to provide excellent service to participants and minimize complaints. With advances in technology, participants can now provide direct feedback on public services via online platforms, such as Google Reviews. This study aims to analyze participants’ sentiment toward the services of the BPJS Kesehatan Kupang Branch using a quantitative approach. The data collection process employed Python web scraping to retrieve 530 reviews through March 2025. The collected text underwent comprehensive preprocessing, including cleaning, tokenization, stopword removal, and stemming, to ensure data . We assigned sentiment labels based on star ratings: 4- and 5-star reviews were classified as positive, 1- and 2-star reviews as negative, and 3-star reviews were excluded as neutral. A final dataset of 529 reviews was then processed using the Naïve Bayes classifier. The results show that the Naïve Bayes algorithm successfully classified sentiments with an accuracy rate of 98.11%. Additionally, the analysis revealed that positive sentiment accounted for 98.3%, driven by keywords related to service speed and staff friendliness. These findings indicate that sentiment analysis of online reviews is an effective and objective tool for evaluating participants’ perceptions of public service quality.
Co-Authors Ch. Berek, Noorce Jacob Matheos Ratu Kapitan, Gregorius D. U. Roga, Anderias