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All Journal Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Sains dan Teknologi
Fithriya Nur Hana
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

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Evaluasi Pelayanan Akademik pada Perguruan Tinggi Swasta Prodi Teknik Industri Menggunakan Metode IPA dan SERVQUAL Fithriya Nur Hana; Ferida Yuamita
JURNAL MANAJEMEN DAN BISNIS EKONOMI Vol. 3 No. 1 (2025): January : JURNAL MANAJEMEN DAN BISNIS EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jmbe-itb.v3i1.2751

Abstract

This study provides insights for improving academic service quality and enhancing student satisfaction. The Industrial Engineering Program aims to enhance academic service quality to support students’ success. Recent survey data indicate a decline in satisfaction, with a 9.11% drop from 2021/2022 to 2022/2023 (from an average score of 4.39 to 3.99) and a further 20.80% decline from 2022/2023 to 2023/2024 (down to 3.16). This study analyzes service quality using SERVQUAL and IPA methods across 22 service attributes to identify areas needing improvement. Results show all attributes with a negative gap, with the smallest gap in academic advising (P10) at -0.76, indicating it is closest to meeting student expectations. The IPA framework categorizes improvements into four quadrants, prioritizing restroom cleanliness, laboratory facilities, and classroom comfort (Quadrant 1). Suggestions include aligning service attributes more closely with student needs and exploring how service quality impacts academic performance and well-being. This research provides key insights to enhance service quality and student satisfaction in the future.
Optimalisasi Proses Produksi di Balerina Fashion melalui Penerapan Lean Manufacturing dengan Metode VSM dan PAM Eko Wirawan; Fithriya Nur Hana; Bayu Febriyanto; Purwanti Purwanti; Rizky Eka Saputra; Ari Zaqi Al-Faritsy
Jurnal Sains dan Teknologi Vol. 3 No. 2 (2024): Desember : Jurnal Sains dan Teknologi
Publisher : Fakultas Teknik Universitas Cenderawasih

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58169/saintek.v3i2.666

Abstract

Balerina Fashion faces the problem of waste in production process activities, which is caused by errors in pattern cutting, repetitive activities between production stages, and double work in the Quality Control (QC) division. This study aims to improve the efficiency of the production process by reducing waste using the Lean Manufacturing approach through the Value Stream Mapping (VSM) and Process Activity Mapping (PAM) methods. The results showed a significant increase in Value Adding (VA) time, from 56.00% to 84.88%. In contrast, Non-Value Adding (NVA) time decreased dramatically from 35.74% to 3.33%, while Necessary Non-Value Adding (NNVA) time increased slightly from 8.25% to 11.79%. These changes reflect productivity improvements and an increased focus on activities that provide direct value to customers. As a recommendation, the development of a new Standard Operating Procedure (SOP) is suggested to ensure each process runs according to standard. This SOP includes a detailed step-by-step guide for operators and QC, which was previously unavailable.
Co-Authors Ari Zaqi Al-Faritsy Bayu Febriyanto Eko Wirawan Ferida Yuamita PURWANTI PURWANTI Rizky Eka Saputra