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All Journal International Journal of Multidisciplinary: Applied Business and Education Research
Neverio, Norman A.
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Environmental Science Medicine & Pharmacology

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Excellence In E-Governance: Replicable Innovations from Quezon City . Pacaño, Jr., Edgar A; Tayaoan, Harold May B.; Molina, Kenneth Anthony; da Costa, Estefânia L. S.; Neverio, Norman A.; Malang, Bernandino P.; Malang, Jocelyn DS.
International Journal of Multidisciplinary: Applied Business and Education Research Vol. 5 No. 11 (2024): International Journal of Multidisciplinary: Applied Business and Education Res
Publisher : Future Science / FSH-PH Publications

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijmaber.05.11.16

Abstract

This study explores how Quezon City’s e-governance programs—QC e-services, QCitizen ID, and QC Biz Easy—have improved public ser-vice delivery by making services more efficient, transparent, and accessible. These initiatives offer practical benefits, including easy-to-use interfaces and broad device accessibility, making them adaptable for other Local Government Units (LGUs) interested in digital transformation. The research also addresses challenges, such as limited technology access, funding constraints, and the need for strategies to manage resistance to change. Findings show that Que-zon City’s approach not only enhances local services but also sets a benchmark for other municipalities seeking to innovate and im-prove public service delivery through e-governance.
Co-Authors . Pacaño, Jr., Edgar A da Costa, Estefânia L. S. Malang, Bernandino P. Malang, Jocelyn DS. Molina, Kenneth Anthony Tayaoan, Harold May B.