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All Journal Populer: Jurnal Penelitian Mahasiswa Jurnal Penelitian Sistem Informasi Repeater: Publikasi Teknik Informatika dan Jaringan Switch: Jurnal Sains dan Teknologi Informasi Mars: Jurnal Teknik Mesin, Industri, Elektro dan Ilmu Komputer
Rouli Doharma
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Analisa Tingkat Kepuasan Civitas Akademika terhadap Kinerja BEM pada STMIK Widuri Menggunakan Metode Service Quality Nanda Fauzy Siddiq; Rouli Doharma
Repeater : Publikasi Teknik Informatika dan Jaringan Vol. 3 No. 1 (2025): Januari: Repeater : Publikasi Teknik Informatika dan Jaringan
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/repeater.v3i1.308

Abstract

The rapid development of science and technology has driven increasingly intense global competition, demanding educational institutions to play an active role in developing human resources (HR). Higher education serves as a platform to enhance students' competitiveness, not only through academic education but also through student organizations such as the Student Executive Board (BEM). This organization provides opportunities for students to develop social skills, leadership, and other soft skills that are highly essential in the professional world. STMIK Widuri, as one of the higher education institutions in Indonesia, integrates academic education with students' personal development through organizations like BEM. This study aims to evaluate the level of satisfaction among the academic community regarding activities organized by the BEM of STMIK Widuri during the 2023–2025 period using the Service Quality (SERVQUAL) approach. This method measures service quality based on five key dimensions: reliability, responsiveness, assurance, empathy, and tangible aspects. Data were collected through interviews, observations, questionnaires, and literature reviews, with a total of 51 respondents comprising students, lecturers, and staff. The results of the study indicate that all data are valid and reliable based on the Cronbach Alpha test, with values exceeding 0.6. Analysis using SPSS software shows a gap between respondents' perceptions and expectations of the services provided by BEM. These findings are expected to provide insights for the BEM of STMIK Widuri to improve service quality and design programs that better align with the needs of the academic community. Thus, BEM's role as a facilitator of student potential development can be further optimized, supporting the achievement of STMIK Widuri's vision as a globally competitive educational institution.
Sistem Jakarta Pendukung Keputusan Pemilihan Siswa-Siswi Terbaik dengan Metode SAW (Simple Additive Weigthing) pada Sekolah SMP Negeri 16 Adelvita Buik Bria; Rouli Doharma
Switch : Jurnal Sains dan Teknologi Informasi Vol. 2 No. 6 (2024): November : Switch: Jurnal Sains dan Teknologi Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/switch.v2i6.292

Abstract

The selection of the best students in schools is essential to recognize both academic and non-academic achievements and to motivate other students to improve their skills. SMP Negeri 16 Jakarta requires an objective decision support system to select the best students based on predefined criteria. This study aims to design and implement a decision support system using the Simple Additive Weighting (SAW) method to facilitate the selection of the best students at SMPN 16 Jakarta. The SAW method is chosen due to its capability to accommodate multiple criteria through weighting and ranking for each alternative. The research process involves observation, interviews, and documentation, which are then used to determine primary criteria such as academic achievement, social skills, and participation in school activities. The findings show that the application of the SAW method enables a more accurate and objective selection of the best students by ranking based on the final score of each criterion. This system is expected to assist SMPN 16 Jakarta in making more structured decisions and supporting educational quality improvement.
Analisa Tingkat Kepuasan Penggunaan Laboratorium Komputer Menggunakan Service Quality pada STMIK Widuri Andika Purnama; Rouli Doharma
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 2 No. 4 (2024): November : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v2i4.2597

Abstract

An effective learning process highly depends on the quality of available facilities, including computer laboratories. This study aims to analyze student satisfaction at STMIK Widuri regarding the use of computer laboratories by employing the SERVQUAL method. Data collection methods included interviews, observations, questionnaires, and literature studies, with a total of 54 respondents from the Information Systems and Computer Engineering programs. The results revealed that students reported various issues, such as network disruptions and malfunctioning equipment. The quality of service measurement indicated negative gap values across all dimensions, including tangible, reliability, responsiveness, assurance, and empathy, suggesting that the provided services do not meet student expectations. The dimension with the highest average gap was reliability (-0.52) and responsiveness (-0.40), underscoring the need for improvements in laboratory services. This study concludes that the role of laboratory staff is crucial in enhancing student satisfaction by identifying and addressing existing issues. It is hoped that with appropriate improvement efforts, the quality of computer laboratory services can be enhanced, leading to a better learning experience for students and increased satisfaction.
Analisa Kualitas Layanan pada Laboratorium Praktek Tata Boga pada SMK Ibu Pertiwi 1 dengan Metode Servicequality Muhammad Thoriq Alfakhri; Rouli Doharma
Populer: Jurnal Penelitian Mahasiswa Vol. 3 No. 4 (2024): Desember: Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v3i4.2807

Abstract

This study aims to analyze the quality of service in the Culinary Arts Practical Laboratory at SMK Ibu Pertiwi 1 using the Service Quality (Servqual) method. Service quality is an important element in supporting the success of the education process, especially in the Culinary Arts expertise program that requires laboratory facilities as a means of practical learning. The Servqual method is used to evaluate five main dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy.This study was conducted by collecting data through questionnaires distributed to students as users of laboratory services. Data analysis used a comparison between students' expectations of ideal service quality and their perceptions of the services received. The results of the study showed a gap in several dimensions of service quality, especially in the tangibles dimension which includes the completeness and condition of laboratory facilities. In addition, the responsiveness and reliability dimensions are also of concern because students feel that the response to complaints and service consistency are not optimal.From the results of the study, it can be concluded that the quality of laboratory services needs to be improved to meet student expectations. Recommendations for improvement include improving physical facilities, training for laboratory staff to improve responsiveness and reliability, and strengthening security assurance in the practical learning process. This study contributes to school management in creating a more effective and quality learning environment.
Pengembangan Sistem Informasi Manajemen Inventaris Berbasis Web Untuk Optimalisasi Operasional di PT. Indah Permata Maria Erince Seuk; Rouli Doharma
Mars : Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer Vol. 2 No. 6 (2024): Desember : Mars : Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/mars.v2i6.536

Abstract

Inventory management is a crucial aspect of ensuring operational efficiency, especially in trade and distribution companies like PT. Indah Permata. The manual recording system currently in use creates several challenges, such as data entry errors, duplication, and delayed reporting. Therefore, this study aims to develop a web-based inventory management system to address these issues and optimize the company's operations. The development method used is the waterfall model, which includes the stages of requirements analysis, design, implementation, testing, and maintenance. The system was developed using PHP Native and MySQL as the database. The results show that the system improves operational efficiency by speeding up real-time item tracking, minimizing human errors, and enhancing data security and accessibility. With features such as login, data addition, editing, deletion, search, and export, the system enables administrators to manage inventory more effectively. Additionally, it supports quick and accurate decision-making processes. This system can serve as a solution for other companies facing similar challenges in inventory management.
Co-Authors Adelvita Buik Bria Andika Purnama Maria Erince Seuk Muhammad Thoriq Alfakhri Nanda Fauzy Siddiq