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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Switch: Jurnal Sains dan Teknologi Informasi
Amanda Ayu Novitasari
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Analisis Manajemen Layanan ELLS Universitas Amikom Purwokerto Menggunakan Framework ITIL V3 Amanda Ayu Novitasari; Ito Setiawan; Mauly Chandra Gumilang; Zanela Anania Syafikah; Zuhriyatul Lubna
Switch : Jurnal Sains dan Teknologi Informasi Vol. 2 No. 6 (2024): November : Switch: Jurnal Sains dan Teknologi Informasi
Publisher : Asosiasi Profesi Telekomunikasi Dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/switch.v2i6.278

Abstract

In the digital era, the utilization of information technology has become a primary need to support various aspects of education. One of the innovations implemented in educational institutions is the use of e-learning platforms, which allow learners to study flexibly without being hindered by distance and time. Universitas Amikom Purwokerto has developed the E-Learning Support System (ELLS) website as an online learning tool accessible by students and lecturers. This study aims to analyze the service management of ELLS using the ITIL V3 framework, which provides a structured guide in managing and optimizing services to better meet user needs in a sustainable manner. The methodology used includes observation, interviews, and surveys distributed to service users. The results show that the implementation of ITIL V3 can improve service effectiveness, reduce the risk of disruptions, and provide a positive experience for users. This research is expected to provide recommendations for improving e-learning service management at Universitas Amikom Purwokerto and serve as a reference for other educational institutions looking to enhance the quality of their services.
Arsitektur Enterprise Sistem Informasi E-Commerce untuk Pemasaran Hasil Pertanian Tarwoto; Syawalia Rahayu; Serli; Zanela Anania; Amanda Ayu Novitasari
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 2 (2025): APRIL-JUNE 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i2.3322

Abstract

This research aims to design enterprise architecture to support the implementation of e-commerce information systems in agricultural product marketing. By utilizing the Extreme Programming (XP) approach as a development method, this system is expected to facilitate the marketing of agricultural products directly between farmers and consumers, and overcome the problems in the long and inefficient distribution chain. The designed enterprise architecture coordinates various system components, including customer data, inventory management, transaction processes, logistics, and sales data reporting. The system consists of several main views, such as Home, Login, Register, and Chart pages, which are designed to facilitate user and farmer interaction in conducting transactions. With a flexible and adaptive approach, this research is expected to support the sustainability of the agricultural sector through an inclusive e-commerce system, increase the accessibility of agricultural product marketing, and empower farmers economically.
Co-Authors Ito Setiawan Mauly Chandra Gumilang Serli Syawalia Rahayu Tarwoto Zanela Anania Zanela Anania Syafikah Zuhriyatul Lubna