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All Journal JEES (Journal of English Educators Society) Journal of Regional and Rural Studies
Rachman, Cyril Bernard
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Education Languange, Linguistic, Communication & Media

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English for Administration: Enhancing Government Employees’ Communication Skills Setiyo Wahyuni, Elli; Rachman, Cyril Bernard
JEES (Journal of English Educators Society) Vol 9 No 2 (2024): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jees.v9i2.1903

Abstract

Excellent public service requires government employees to possess professional skills, one of which is proficiency in English communication. This study explores how tourism and hospitality training can enhance employees’ ability to interact with foreign visitors at tourism destinations. The study utilizes observation, role-playing, and focus group discussion as primary methods, involving 40 government employees in a program designed to develop effective communication skills for interacting with tourists. The findings highlight comm unication challenges faced by the community as it aims to establish itself as an international tourism destination. The findings indicate that role-playing is particularly effective in simulating real- world interactions, helping participants understand how to communicate in practical situations. Furthermore, focus group discussions provide insight into the participants’ views on the training program. The study concludes that English for administration enhances the employees’ communication with visitors, equipping them with effective and appropriate techniques for welcoming and guiding tourists. This contributes to improved service quality and better understanding of hospitality practices, enabling the community to become more skilled and professional. The study also suggests that improving speaking skills requires multiple approaches, including teaching methods tailored to the participant’s needs and the use ofauthentic materials. Future research should investigate the government employees’ competencies in reading, listening, and writing skills. Furthermore, the study underscores the correlation between public service excellence and the quality of the workforce. HIGHLIGHTS: English for public service is suitable knowledge to improve governmentemployees’ communication skill. Role playing is an effective learning method to practice conversation withforeigners. Speaking in English should be enhanced to promote tourism objects at Setigi forInternational recognition.
Expected Role of the Community in Decision-Making for the Development of Sanankerto Tourism Village, Turen Sub-District, Malang District Widhiani, Sabilla Kurnia; Dinanti, Dian; Leliana, Defin Helda; Fauzi, Isnan; Rachman, Cyril Bernard; Habunga, Mostan
Journal of Regional and Rural Studies Vol. 2 No. 1 (2024)
Publisher : Perencanaan Wilayah dan Kota FT UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/rrs.v2i1.32

Abstract

Sanankerto Tourism Village was recognized as one of the best tourism villages at the 2021 Anugerah Desa Wisata Indonesia award. However, the Covid-19 pandemic led to significant challenges, causing many tourism products and activities to falter. There is now a discourse on revitalizing Sanankerto Tourism Village, highlighting the need to assess the community's willingness to engage in decision-making processes regarding the village's development. Community involvement is crucial to ensure that grassroots ideas, which are vital for development, are incorporated. Engaging the community in the development process is expected to make Sanankerto Tourism Village more advanced, innovative, and creative, while also fostering a sense of ownership and responsibility among the residents. The level of community participation was evaluated using descriptive analysis, scoring, and weighting methods to determine its value. The analysis revealed a score of 1,213.10, placing the community in the Delegated Power category on Arnstein's Ladder of Participation. At this level, the government grants authority to the community for making planning decisions, giving them control over some or all of the programs to be implemented.
Social Networks and Collective Action Decisions Facing the Post-COVID-19 Situation in Pujon Kidul Village, Indonesia Permana, Mirza; Arifin, Muhammad Asfihan Nur; Aledeh, Muhammad; Rahmawati; Rachman, Cyril Bernard; Pamungkas, Yan Akbar
Journal of Regional and Rural Studies Vol. 3 No. 1 (2025)
Publisher : Perencanaan Wilayah dan Kota FT UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/rrs.v3i1.54

Abstract

Pujon Kidul Village, located in Malang Regency, Indonesia, is a prominent tourist destination recognized for effectively leveraging its local tourism potential. However, during the COVID-19 pandemic, the village faced significant declines in tourist numbers, severely impacting its economy. In crisis situations, the involvement of local communities becomes critical for resilience and recovery. Specifically, in the post-pandemic period, community participation has emerged as essential for sustainable tourism revitalization. This study investigates the influence of social networks on collective decision-making in Pujon Kidul Village, Indonesia, and their contribution to sustainable tourism recovery following the COVID-19 pandemic. Data were collected from 225 households using Harry King's Nomogram sampling method, ensuring a representative sample. The research employed Structural Equation Modeling - Partial Least Squares (SEM-PLS) to analyze the relationship between community social networks and collective decision-making. The findings reveal a strong positive correlation between social networks and effective collective action, highlighting the essential role of communication, collaboration, and coordinated efforts in driving post-pandemic tourism recovery. The results emphasize that robust social networks are crucial for enhancing resilience and fostering sustainable tourism development in crisis-affected communities.
Co-Authors Aledeh, Muhammad Arifin, Muhammad Asfihan Nur Defin Helda Leliana Dian Dinanti Elli Setiyo Wahyuni Fauzi, Isnan Habunga, Mostan Pamungkas, Yan Akbar Permana, Mirza Rahmawati Widhiani, Sabilla Kurnia