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All Journal Minhaj: Jurnal Ilmu Syariah Dharmawangsa: International Journal of the Social Sciences, Education and Humanitis
Hulu, M. Rizki Hanif
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Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Customer Intimacy, Kualitas Produk & Layanan Terhadap Loyalitas Nasabah Bank Syariah Indonesia: Studi Kasus Bank Syariah Indonesia Cabang Tangerang Selatan Hulu, M. Rizki Hanif; Lubis, Irsad
Minhaj: Jurnal Ilmu Syariah Vol. 6 No. 1 (2025): Januari
Publisher : Lembaga Penerbitan Jurnal Ilmiah Institut Agama Islam Bani Fattah Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52431/minhaj.v6i1.3156

Abstract

This study aims to determine the effect of Customer Intimacy, Product Quality and Service on Customer Loyalty at Bank Syariah Indonesia in the South Tangerang area. This research uses descriptive quantitative method. The population of this research is the customers of Bank Syariah Indonesia who live in South Tangerang. The sample technique used is simple random sampling of 100 people. Data collection techniques using questionnaires were analyzed using simple linear regression, multiple, T test, F test, and the coefficient of determination. The results of this study indicate that: (1) There is no positive and significant effect of the customer intimacy variable on customer loyalty at Bank Syariah Indonesia in the South Tangerang area; (2) There is no positive and significant influence of product quality variables on customer loyalty of Bank Syariah Indonesia in the South Tangerang area; (3) There is a positive and significant influence of service quality variables on customer loyalty of Bank Syariah Indonesia in the South Tangerang area; (4) There is a positive and significant influence of customer intimacy, product quality, service quality on customer loyalty of Bank Syariah Indonesia in the South Tangerang area.
The Effect of Internal Communication and Teamwork on the Performance of the Student Organization Board at Ar-Raudlatul Hasanah Islamic Boarding School in Medan Faisal, Harik Aziz; Hulu, M. Rizki Hanif; Jannah, Miftahul; Hamdan, Al-Hafizh Mubarak
Dharmawangsa: International Journal of the Social Sciences, Education and Humanitis Vol 6, No 2 (2025): Social Sciences, Education and Humanities
Publisher : Universitas Dharmawangsa Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/ijsseh.v6i2.7170

Abstract

This study aims to determine the effect of internal communication and team collaboration on the performance of the student organization board at Ar-Raudlatul Hasanah Islamic Boarding School in Medan. A descriptive quantitative research design was employed. The population comprised the active board members of the student organization at Ar-Raudlatul Hasanah. A purposive sampling technique was applied, yielding a total sample of 125 respondents. Data were collected through a structured questionnaire and analyzed using simple linear regression, multiple linear regression, t-tests, F-tests, and the coefficient of determination. The findings reveal that internal communication does not have a statistically significant partial effect on the performance of the student organization board. In contrast, team collaboration exhibits a positive and significant partial influence on board performance. Furthermore, internal communication and team collaboration collectively have a positive and statistically significant simultaneous impact on the performance of the student organization board at Ar-Raudlatul Hasanah Islamic Boarding School, Medan.
Pengaruh Customer Intimacy, Kualitas Produk & Layanan Terhadap Loyalitas Nasabah Bank Syariah Indonesia: Studi Kasus Bank Syariah Indonesia Cabang Tangerang Selatan Hulu, M. Rizki Hanif; Lubis, Irsad
Minhaj: Jurnal Ilmu Syariah Vol. 6 No. 1 (2025): Januari
Publisher : Lembaga Penerbitan Jurnal Ilmiah Institut Agama Islam Bani Fattah Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52431/minhaj.v6i1.3156

Abstract

This study aims to determine the effect of Customer Intimacy, Product Quality and Service on Customer Loyalty at Bank Syariah Indonesia in the South Tangerang area. This research uses descriptive quantitative method. The population of this research is the customers of Bank Syariah Indonesia who live in South Tangerang. The sample technique used is simple random sampling of 100 people. Data collection techniques using questionnaires were analyzed using simple linear regression, multiple, T test, F test, and the coefficient of determination. The results of this study indicate that: (1) There is no positive and significant effect of the customer intimacy variable on customer loyalty at Bank Syariah Indonesia in the South Tangerang area; (2) There is no positive and significant influence of product quality variables on customer loyalty of Bank Syariah Indonesia in the South Tangerang area; (3) There is a positive and significant influence of service quality variables on customer loyalty of Bank Syariah Indonesia in the South Tangerang area; (4) There is a positive and significant influence of customer intimacy, product quality, service quality on customer loyalty of Bank Syariah Indonesia in the South Tangerang area.
Co-Authors Faisal, Harik Aziz Hamdan, Al-Hafizh Mubarak Irsad Lubis Miftahul Jannah