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The Effect of Power Outages on Small- and Medium-sized Enterprises in South Africa Saah, Paul; Mbohwa, Charles
Logistic and Operation Management Research (LOMR) Vol. 3 No. 2 (2024): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v3i2.2775

Abstract

The frequent power outages in South Africa have had a detrimental impact on the nation’s economy overall and on small and medium-sized enterprises in particular. The goal of this study is to determine how load shedding affects small- and medium-sized enterprises (SMEs) in South Africa. The research design pinpoints practical ways to reduce the negative effects of power outages on these companies. This study adopts a quantitative research approach. Fifty SME owners and managers from the Mahikeng local municipality were selected to represent the entire country using a descriptive single cross-sectional design and a non-probability convenience sample technique. The Statistical Package for the Social Sciences (SPSS), Version 27.0, was used to evaluate the collected data. The findings of the study indicate that load shedding has caused significant operational problems for South African small enterprises since 2008. As a result, to maintain output, many companies have had to make adaptations, including establishing backup power solutions and moving to manual labor. SMEs continue to face significant challenges because of the high cost of backup systems, the increase in criminal activity during blackouts, and the requirement for open and positive customer relations, despite efforts to mitigate these consequences. The present study underscores the criticality of SMEs’ investments in crime prevention strategies and dependable backup power systems in Mafikeng and throughout South Africa to mitigate the adverse impacts of ongoing load shedding on commercial operations and economic stability. It is underlined that maintaining client confidence and ensuring continued business performance despite these challenges requires effective customer relationship management.
The Role of Fourth Industrial Revolution on Small and Medium Size Enterprises in South Africa Saah, Paul; Mbohwa, Charles
International Journal of Entrepreneurship, Business and Creative Economy Vol. 5 No. 1 (2025): January
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijebce.v5i1.2794

Abstract

The Fourth Industrial Revolution (4IR) offers both transformative opportunities and significant challenges for Small- and Medium-Sized Enterprises (SMEs) in South Africa. The purpose of this study is to examine how 4IR technologies, such as robotics, the Internet of Things, and artificial intelligence (AI), affect the development and performance of SMEs in South Africa. With the use of a quantitative research methodology, this study meticulously investigates the connection between business outcomes and SME adaptation to 4IR. Using a descriptive single cross-sectional design and a nonprobability convenience sample technique, 50 SME owners and managers from the Eastern Cape province of South Africa were chosen to represent the entire nation. Version 27.0 of the Statistical Package for the Social Sciences (SPSS) was used to assess the collected information. The findings reveal a significant positive association between perceived business growth and SME adoption of 4IR technologies. Most businesses experienced improved operational efficiency and competitiveness after just a year of adaptation. However, opinions on 4IR adoption are greatly influenced by the characteristics of small enterprises, including their industry and location. Small business enterprises in more developed industries and urbanized locations are more likely to use 4IR technologies than SMEs in traditional or rural sectors, where issues like low levels of digital literacy, inadequate digital infrastructure and restricted access to finance still exist. However, all SMEs in South Africa must ultimately have fair access to 4IR technologies to promote long-term sustainability, competitiveness, and socioeconomic growth in the global digital economy.
Correlation Between Assembling to Order and Customer Satisfaction in the South African Automobile Supply Chain Industry Feussi, Polycarpe; Mbohwa, Charles
Logistic and Operation Management Research (LOMR) Vol. 4 No. 1 (2025): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v4i1.2988

Abstract

Supply chain postponement research has mainly focused on inventory management and lead time. The South African car industry is vital for the economy, driving job creation and economic development, thus addressing social issues such as inequality, unemployment, and crime. It is essential to meet client needs and proactively plan for sector growth, as this will create new job opportunities, drive economic progress, and improve the overall quality of life. This study investigates the relationship between assembly and order (ATO) and customer satisfaction in the South African automobile supply chain. Through the administration of a cross-sectional survey incorporating closed-ended questions, we obtained quantitative data from a sample of 375 individuals working at automobile dealerships. This data was then analyzed to evaluate the hypothesis that the ATO strategy can enhance customer satisfaction. Embracing this research is not just beneficial; it is a necessary step toward elevating service quality and fostering industry advancement. The findings revealed that customer input through the process could potentially improve customer satisfaction by improving five service quality variables, namely the tangibles: responsiveness, empathy, assurance, and reliability. Key stakeholders in this supply chain segment must prioritize enhancing customer relationship management and gaining deeper insights into end customers. Using the customer decoupling point with assembly-to-order (ATO) processes, along with targeted marketing and thorough market research, can achieve this goal. Focusing on customer satisfaction fosters loyalty, leading to more efficient marketing and superior relationship tactics, ultimately boosting the South African automobile industry’s market share and positively impacting job preservation and creation.
Exploring Civil Engineers’ Entrepreneurial Competence In South Africa Feussi, Polycarpe; Mbohwa, Charles; Dlamini, Marcus
International Journal of Entrepreneurship, Business and Creative Economy Vol. 5 No. 2 (2025): July
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijebce.v5i2.2766

Abstract

This study examines the entrepreneurial aptitude of civil engineers in South Africa by surveying 340 engineers from the South African Institution of Civil Engineering (SAICE). Given the economic and technological changes in the engineering sector, it is crucial to understand the entrepreneurial skills of civil engineers to encourage innovation and enhance industry competitiveness. The research was undertaken using a quantitative cross-sectional method to collect data randomly from 374 individuals among over 10,000 registered engineers, ensuring a representative sample of the larger population. The research employed a structured questionnaire to assess entrepreneurial competence in areas such as identifying opportunities, evaluating risks, managing resources, and strategic thinking. Statistical analysis is used to gauge levels of entrepreneurial skills and identify factors that impact these competencies. The outcomes reveal varied entrepreneurial capabilities among civil engineers, with strengths in opportunity recognition and resource mobilisation but challenges in risk management and strategic planning. These results emphasize the need for tailored training and development programs to enhance entrepreneurial skills in the civil engineering field. The study contributes to the discourse on the role of civil engineers as innovators in the construction industry, highlighting the significance of integrating entrepreneurial education into engineering curricula and professional development initiatives. By equipping engineers with robust entrepreneurial capabilities, the industry can navigate complexities more effectively and drive sustainable growth in South Africa.
Fusing Self-Regulated Learning and Machine Learning to Enhance Open and Distance eLearning Systems. A systematic review Mafuhure, Tirivashe; Phahlane, Mampilo; Mbohwa, Charles
Aceh International Journal of Science and Technology Vol 14, No 2 (2025): August 2025
Publisher : Graduate School of Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.13170/aijst.14.2.47181

Abstract

There are rapid advancements in the use of digital technologies in Open and Distance eLearning (ODeL) environments worldwide. Digital technologies have significantly enhanced Open and Distance eLearning by improving accessibility, flexibility, and the quality of education. Learners from remote and underserved areas can access educational resources anytime, thereby supporting inclusive education for everyone, regardless of their diverse needs. However, most ODeL systems face challenges such as high student dropouts, low retention rates, and lack of instant instructional and user support. These challenges have given birth to the need for innovative approaches that will enable learner autonomy, motivation, and personalized support. One strategy that ODeL institutions can employ involves combining Self-Regulated Learning (SRL) and Machine Learning (ML) techniques to create intelligent and adaptive learning environments. SRL is very important in ODeL because it allows learners to have control of their own learning by setting metacognitive strategies such as goal setting, strategic planning, self-monitoring, and self-evaluation. The purpose of this systematic review was to explore the extent to which SRL and ML have been fused to enhance teaching and learning in ODeL contexts. Using a systematic literature review methodology, the study utilized 39 peer-reviewed articles published between 2019 and 2025, drawing on major academic databases, including Google Scholar, SpringerLink, ScienceDirect, IEEE Xplore, and Scopus. This study focused on reviewing studies that implemented ML techniques to model, support, or enhance SRL strategies in ODeL digital learning platforms. Findings from the study indicated that a huge number of studies utilise ML algorithms such as reinforcement learning, natural language processing, supervised learning, and unsupervised clustering in analysing learners data and provide adaptive feedback and recommendations that are related to SRL theory. While several studies highlight the effectiveness of ML in enhancing SRL, most are found within structured online courses or intelligent tutoring systems, rather than fully in open or distance learning environments. Furthermore, there is limited research that has focused on the development of ODeL systems that utilise both SRL and Machine Learning to enhance teaching and learning. This research study concluded by giving coding ideas on how ML and SRL can be combined to enable ODeL institutions to develop Learning Management Systems (LMS) that improve learner engagement, retention, and performance.