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All Journal International Journal of Entrepreneurship, Business, and Creative Economy Logistic and Operation Management Research
Feussi, Polycarpe
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Correlation Between Assembling to Order and Customer Satisfaction in the South African Automobile Supply Chain Industry Feussi, Polycarpe; Mbohwa, Charles
Logistic and Operation Management Research (LOMR) Vol. 4 No. 1 (2025): Logistic and Operation Management Research (LOMR)
Publisher : Research Synergy Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/lomr.v4i1.2988

Abstract

Supply chain postponement research has mainly focused on inventory management and lead time. The South African car industry is vital for the economy, driving job creation and economic development, thus addressing social issues such as inequality, unemployment, and crime. It is essential to meet client needs and proactively plan for sector growth, as this will create new job opportunities, drive economic progress, and improve the overall quality of life. This study investigates the relationship between assembly and order (ATO) and customer satisfaction in the South African automobile supply chain. Through the administration of a cross-sectional survey incorporating closed-ended questions, we obtained quantitative data from a sample of 375 individuals working at automobile dealerships. This data was then analyzed to evaluate the hypothesis that the ATO strategy can enhance customer satisfaction. Embracing this research is not just beneficial; it is a necessary step toward elevating service quality and fostering industry advancement. The findings revealed that customer input through the process could potentially improve customer satisfaction by improving five service quality variables, namely the tangibles: responsiveness, empathy, assurance, and reliability. Key stakeholders in this supply chain segment must prioritize enhancing customer relationship management and gaining deeper insights into end customers. Using the customer decoupling point with assembly-to-order (ATO) processes, along with targeted marketing and thorough market research, can achieve this goal. Focusing on customer satisfaction fosters loyalty, leading to more efficient marketing and superior relationship tactics, ultimately boosting the South African automobile industry’s market share and positively impacting job preservation and creation.
Exploring Civil Engineers’ Entrepreneurial Competence In South Africa Feussi, Polycarpe; Mbohwa, Charles; Dlamini, Marcus
International Journal of Entrepreneurship, Business and Creative Economy Vol. 5 No. 2 (2025): July
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijebce.v5i2.2766

Abstract

This study examines the entrepreneurial aptitude of civil engineers in South Africa by surveying 340 engineers from the South African Institution of Civil Engineering (SAICE). Given the economic and technological changes in the engineering sector, it is crucial to understand the entrepreneurial skills of civil engineers to encourage innovation and enhance industry competitiveness. The research was undertaken using a quantitative cross-sectional method to collect data randomly from 374 individuals among over 10,000 registered engineers, ensuring a representative sample of the larger population. The research employed a structured questionnaire to assess entrepreneurial competence in areas such as identifying opportunities, evaluating risks, managing resources, and strategic thinking. Statistical analysis is used to gauge levels of entrepreneurial skills and identify factors that impact these competencies. The outcomes reveal varied entrepreneurial capabilities among civil engineers, with strengths in opportunity recognition and resource mobilisation but challenges in risk management and strategic planning. These results emphasize the need for tailored training and development programs to enhance entrepreneurial skills in the civil engineering field. The study contributes to the discourse on the role of civil engineers as innovators in the construction industry, highlighting the significance of integrating entrepreneurial education into engineering curricula and professional development initiatives. By equipping engineers with robust entrepreneurial capabilities, the industry can navigate complexities more effectively and drive sustainable growth in South Africa.
Co-Authors Dlamini, Marcus Mbohwa, Charles