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All Journal Jurnal Pengembangan Sistem Informasi dan Informatika
Febyani, Yanita
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Computer Science & IT Social Sciences

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Penerapan Metode Support Vector Machine Dalam Menganalisis Sentimen Pengguna Aplikasi Sirekap 2024 Di Google Playstore Iqrom, Redho Aidil; Syahril, Muhammad; Jakak, Pamuji Muhamad; Irawan, Indra; Febyani, Yanita
Jurnal Pengembangan Sistem Informasi dan Informatika Vol. 6 No. 1 (2025): Jurnal Pengembangan Sistem Informasi dan Informatika
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jpsii.v6i1.2565

Abstract

Sirekap is a mobile application that was built to help the public monitor and oversee the development of the 2024 elections held in Indonesia. The research aims to apply the Support Vector Machine algorithm in analyzing sentiment about the use of the Sirekap application in 2024. The Support Vector Machine method is used to classify user sentiment into classes, namely positive, negative, and very negative. The amount of data used is 15,000 data sourced from Sirekap application reviews on Google PlayStore, with more detailed research stages including data collection, data preprocessing, data labeling, visualization, word weighting, and testing and analysis. The results show that the Support Vector Machine algorithm provides an accuracy of 88% for the Sirekap 2024 application. These results are expected to help developers to develop further the Sirekap 2024 application in improving the quality of the application and providing better user comfort Based on the results of the sentiment analysis of Sirekap 2024 application users on the Google Play store using the Support Vector Machine (SVM) method, an accuracy rate of 88% was obtained in classifying the sentiment of reviews into positive, negative, and very negative. This shows that the Support Vector Machine method is quite accurate for sentiment analysis of Indonesian text data. Overall, most reviews are very negative with a percentage reaching 76.9%, followed by negative reviews at 12.6%, and the least are positive reviews at 11%.
Co-Authors Indra Irawan Iqrom, Redho Aidil Muhammad Syahril Pamuji Muhamad Jakak