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All Journal Jurnal Ar-Ribh Balance: Jurnal Ekonomi
Titin Hardianti
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Economics, Econometrics & Finance

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Maqasid al-Shariah-Based Corporate Governance, Service Excellence, and Customer Satisfaction in Islamic Hospitality Sector Titin Hardianti; Muslimin Kara; Nasrullah Bin Sapa; Jamaluddin Majid; Umar Sulaiman
Jurnal Ar-Ribh Vol. 9 No. 1 (2026): April 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/8ftnp713

Abstract

This study investigates the effect of Maqāṣid al-Sharīʿah–based Good Corporate Governance (GCG) on customer satisfaction, with service excellence as a mediating variable in the Islamic hospitality sector. The research adopts an explanatory quantitative design and is conducted at Sultan Alauddin Hotel & Convention Makassar. Data were collected from 212 customers using structured questionnaires and analyzed employing Partial Least Squares–Structural Equation Modeling (PLS-SEM). GCG is operationalized through three core dimensions: transparency, accountability, and responsibility, grounded in Maqāṣid al-Sharīʿah principles. The findings reveal that transparency does not have a significant direct effect on customer satisfaction but significantly influences it indirectly through service excellence. Accountability demonstrates a strong positive and significant effect on customer satisfaction, both directly and indirectly, indicating its dominant role in shaping customer perceptions. Conversely, responsibility does not significantly affect either service excellence or customer satisfaction. Furthermore, service excellence has a significant positive effect on customer satisfaction and serves as a crucial mediating variable linking governance practices to customer outcomes. These results suggest that the effectiveness of Maqāṣid al-Sharīʿah based governance depends on its practical implementation in service delivery. Integrating ethical governance with high-quality service enhances customer satisfaction and organizational sustainability. This study contributes to the literature by bridging Islamic governance principles with service management and provides practical insights for improving competitiveness in the Islamic hospitality industry.
Optimizing Salam and Istisna Contracts as Productive Financing in Islamic Banking Rahmawati Rahmawati; Titin Hardianti; Rika Dwi Ayu Parmitasari; Saiful Muchlis
Jurnal Ekonomi Balance Vol. 22 No. 1 (2026): June 2026
Publisher : Perpustakaan dan Penerbitan Unismuh Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/74tr4h59

Abstract

Salam and Istisna contracts are Islamic financing instruments that play a vital role in supporting productive economic activities, particularly in real sectors such as agriculture, manufacturing, and construction. These two contracts provide solutions for the need to order goods that are not yet available at the time of the contract, while maintaining the principles of certainty, fairness, and avoidance of gharar, riba, and maisir. This study aims to analyze the concept, legal basis, operational mechanisms, and risk management of Salam and Istisna contracts in Islamic banking practices. The research method used is a qualitative approach with library research through analysis of classical fiqh sources, DSN-MUI fatwas, AAOIFI standards, and contemporary Islamic banking literature. The study results indicate that the Salam contract is more suitable for standardized commodity financing with upfront payment obligations, while the Istisna contract is more flexible and relevant for financing goods or projects requiring a production process. In Islamic banking practice, the use of Parallel Salam and Parallel Istisna schemes is a key strategy in mitigating financing risks and maintaining business sustainability. With the implementation of clear contracts, detailed specifications, and adequate production supervision, Salam and Istisna contracts can be effective productive financing instruments in encouraging the strengthening of the real sector and sustainable Islamic economic development.
Co-Authors Halimah Basri Jamaluddin Majid Mukhtar Lutfi Muslimin Kara Nasrullah Bin Sapa Rahmawati Rahmawati Rika Dwi Ayu Parmitasari Saiful Muchlis Umar Sulaiman