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All Journal Jurnal PKM Manajemen Bisnis
Wirawan, Dinnur Garista
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Humanities Decision Sciences, Operations Research & Management Social Sciences

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Penerapan Good Governance dalam Reformasi Birokrasi untuk Peningkatan Layanan Publik di Indonesia Wirawan, Dinnur Garista; Tjenreng, Muhammad Baharuddin Zubakhrum
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1241

Abstract

This study examines the implementation of good governance principles in bureaucratic reform to improve the quality of public services in Indonesia. Using a qualitative approach and literature review, the research explores key factors in principles such as transparency, accountability, public participation, innovation, and equity in building a more effective, efficient, and responsive public service system. The findings indicate that bureaucratic reform based on good governance can enhance public satisfaction, reduce corruption, and optimize the use of information technology in public services. However, significant challenges remain, including organizational culture resistance, disparities in access to technological infrastructure between urban and rural areas, and low human resource competence levels. The study recommends greater public participation, increased transparency through the use of information technology, human resource skill development, and the introduction of stricter monitoring systems. It is hoped that these findings will provide valuable insights for policymakers in implementing comprehensive and long-term bureaucratic reforms.
Co-Authors Tjenreng, Muhammad Baharuddin Zubakhrum