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Menalar Demokrasi dalam Masyarakat Sipil: Teori dan Gagasan Baru dalam Pemikiran Gideon Baker Erisanna, Amelia; Akbar, Merly Septia Afsani
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1299

Abstract

Civil society plays an important role in the development and consolidation of democracy, especially in creating space for political participation, policy advocacy, and oversight of the government. In this context, Gideon Baker's Theorising the Democracy of Civil Society offers a new perspective on the role of civil society in shaping democracy independent of state domination. Baker proposes that democratisation is not only dependent on the state, but can also develop through self-organisation in civil society. This view criticises traditional theories of democracy that focus too much on the state as the main actor in the democratisation process. The theoretical study in this research refers to Baker's thoughts on democracy that is rooted in civil society and not tied to state structures. Other literature also suggests that although civil society plays an important role in democracy, it often faces external and internal challenges, including autocratisation and restrictions on civil liberties. The purpose of this research is to analyse more deeply Baker's ideas and examine their relevance in the context of contemporary democracy, especially in developing or authoritarian countries. The research method used is qualitative research with a book review approach, in which the researcher reads and analyses the book critically to explore the ideas and arguments put forward by the author, and compares them with existing literature. The results show that although Baker's concept of democracy in civil society still needs further development, it provides room for new thinking about a more inclusive and independent form of democracy. Suggestions for future research include exploring the application of this concept in social movements in developing or authoritarian countries and exploring how digital technology can strengthen civil society-based democracy.
Peran Manajemen Pelayanan Publik dalam Mewujudkan Pelayanan yang Efektif dan Efisien Akbar, Merly Septia Afsani; Tjenreng, Muhammad Baharuddin Zubakhrum
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1301

Abstract

Effective and efficient public services have become one of the top priorities in government management in various countries. In this context, this research aims to identify the role of public service management in realizing effective and efficient services by utilizing various secondary sources through literature studies. The effectiveness of public services is measured by the extent to which services can meet public expectations, while efficiency relates to the optimal use of resources in delivering services. A qualitative approach is used in this research with a literature study method that examines various theories, policies, and practices related to public service management. The results showed that good public service management can improve effectiveness by paying attention to the quality of interaction between officers and the public, speed, accuracy, and ease of access to services. The use of information technology such as e-government systems and management information has proven effective in accelerating service flow, increasing transparency and accountability. Meanwhile, efficiency can be achieved by simplifying administrative procedures, reducing bureaucracy, and optimizing the use of trained human resources.