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All Journal Jurnal Archipelago Multidisciplinary Indonesian Center Journal
Wulandari, Riski Peni
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Penerapan E-Government dalam Upaya Meningkatkan Kualitas Pelayanan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Karimun Sulaiman, Muhammad; Maysarah, Maysarah; Wulandari, Riski Peni
Jurnal Archipelago Vol 1 No 1 (2022): Jurnal Archipelago 
Publisher : Badan Perencanaan, Penelitian dan Pengembangan Pemerintah Provinsi Kepulauan Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69853/ja.v1i1.9

Abstract

Electronic government (e-government) merupakan teknologi informasi dan komunikasi yang menjanjikan efisiensi, kecepatan penyampaian informasi, keterjangkauan, dan transparansi yang dapat digunakan untuk melakukan pendistribusian informasi dan layanan kepada masyarakat, perusahaan ataupun departemen pemerintahan lainnya oleh pemerintah nasional atau lokal melalui internet atau sarana digital lainnya. E-government bertujuan untuk mengatasi birokrasi pelayanan perizinan yang lamban, prosedur yang berbelit-belit, biaya tinggi, dan proses yang memakan waktu yang lama. Penerapan e-government untuk mengatasi permasalahan tersebut dan untuk meningkatkan kualitas pelayanan perizinan turut dilakukan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Karimun. Penelitian ini bertujuan untuk mengkaji kualitas pelayanan perizinan di DPMPTSP Kabupaten Karimun. Metode penelitian yang dipilih adalah metode kualitatif deskriptif melalui pendekatan studi literatur dengan menelaah buku, jurnal dan artikel terkait e-government dalam pelayanan perizinan. Hasil dari penelitian ini menunjukkan bahwa pemanfaatan e-government di DPMPTSP Kabupaten Karimun menekankan integrasi antara government to government, government to bussines, dan government to citizens dalam satu sistem pelayanan satu pintu. Adapun cakupan e-government di DPMPTSP Kabupaten Karimun yaitu e-administration, e-citizen dan e-service. Penerapan e-government di DPMPTSP Kabupaten Karimun berhasil meningkatkan kualitas pelayanan perizinan menjadi lebih efektif dan efesien yang dibuktikan dengan semakin meningkatnya data statistik pengunjung dan pengguna layanan di website DPMPTSP Kabupaten Karimun setiap harinya.
IMPLEMENTASI E-GOVERNMENT DALAM PEMANFAATAN APLIKASI MOBILE PASPOR (M-PASPOR) PADA KANTOR IMIGRASI KELAS II TPI TANJUNG UBAN Wulandari, Riski Peni; Winarti, Novi; Darmawan, Eki
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 1 No. 2 (2024): Vol. 1 No. 2 Edisi April 2024
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v1i2.49

Abstract

M-Paspor aims to make passport services more transparent, accountable and fast. However, in the process of its application as a public servant, the socialization provided has not been able to fully reach the community. So people have to come repeatedly to just ask questions related to the use of the application. This study aims to describe the implementation of e-government in the use of m-paspor applications at the Immigration Office Class II TPI Tanjung Uban. The research method used is a qualitative method with a descriptive approach. The theory used from Harvard JFK School of Government, with several indicators including Support, Capacity and Value. The results showed that the implementation of e-government in the use of m-paspor applications has run in accordance with the objectives but has not been optimal in one of the indicators. In the Support indicator, support in the form of SOP’s and m-paspor policies, direct socialization and through social media as well as supporting infrastructure at the Immigration Office Class II TPI Tanjung Uban is quite good. In the Capacity indicator, the availability of financial resources is intended for socialization needs, the information technology infrastructure in the service process looks adequate to facilitate the community, but in the process of implementing the application there are still several obstacles, including frequent application errors, payment codes do not come out, limited quotas and so on, as well as the availability of human resources derived from receiving CPNS selection analysis S1 immigration and has been provided with periodic training by the Directorate General of Immigration. The Value indicator is considered good, because both officers and the public have been able to feel the convenience with the m-paspor application.
Co-Authors Eki Darmawan Maysarah, Maysarah Muhammad Sulaiman Winarti, Novi