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All Journal NERSMID: Jurnal Keperwatan dan Kebidanan Jurnal EduHealth
Oci Etri Nursanty
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Health Professions Neuroscience Nursing Public Health Veterinary

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Relationship Between Repeat Visit Interest And Patient Satisfaction In The Outpatient Unit At Grha Permata Ibu Hospital In 2024 Salsabila Azzahra; Desy Kartika Ningsih; Oci Etri Nursanty
Jurnal EduHealth Vol. 15 No. 04 (2024): Jurnal EduHealt (inpres), Year 2024
Publisher : Sean Institute

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Abstract

Hospitals should focus more on patient satisfaction as a way to gain and maintain market share, maintain patient loyalty, and attract new customers or patients. Quality service ensures patient satisfaction, which ultimately makes patients voluntarily utilize or are willing to return to the hospital and voluntarily recommend the hospital's services to others. The purpose of this study was to determine the relationship between the intention of revisiting and patient satisfaction in the outpatient unit at the Grha Permata Ibu Hospital. This study is a quantitative study with a cross-sectional approach. Sampling in this study used random sampling of 100 respondents. The results showed that there was a relationship between the intention of revisiting (p = 0.000) and patient satisfaction. The conclusion of this study is that there is a significant relationship between the intention of revisiting and patient satisfaction in the outpatient unit at the Grha Permata Ibu Hospital with ap value <0.05.
Faktor yang Mempengaruhi Insiden Keselamatan Pasien di Ruang Rawat Inap RS X Depok Tahun 2024 Kana, Merice Diana Novita; Oci Etri Nursanty; Risky Kusuma Hartono
NERSMID : Jurnal Keperawatan dan Kebidanan Vol. 8 No. 2 (2025): Oktober
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Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55173/nersmid.v8i2.246

Abstract

Patient safety is a health service system that aims to prevent injuries and manage risks that can harm patients. Patient safety incidents have adverse impacts, including physical injuries. This study aims to describe patient safety incidents in the inpatient ward of RS X Depok. This study used a quantitative method with a cross-sectional design. The sample of the study was 61 nurses selected using a total sampling technique. The results showed that stress factors were related to adverse events (p = 0.046), while fatigue factors were related to sentinel events (p = 0.004). However, communication and manager leadership factors were not related to patient safety incidents. The conclusion of this study confirms that stress and fatigue are factors that contribute to patient safety incidents, while communication and manager leadership do not have a significant relationship. These results highlight the importance of managing stress and fatigue of health workers in improving patient safety in hospitals.
Co-Authors Desy Kartika Ningsih Hartono, Risky Kusuma Kana, Merice Diana Novita Salsabila Azzahra