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All Journal Greenation International Journal of Engineering Science
Rakesh Shah, Arya
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Aerospace Engineering Automotive Engineering Civil Engineering, Building, Construction & Architecture Electrical & Electronics Engineering Mechanical Engineering

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The Role of Artificial Intelligence in Enhancing User Experience on OTT Platforms Chahwala, Keshav; Shubham, Chavda; Zalariya, Nihal; Dhruv, Aryan; Rakesh Shah, Arya; Chauhan, Rahul; Maseleno, Andino
Greenation International Journal of Engineering Science Vol. 2 No. 4 (2025): (GIJES) Greenation International Journal of Engineering Science (December - Feb
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijes.v2i4.311

Abstract

This study investigates the impact of Artificial Intelligence (AI) on user experience and engagement with Over-the-Top (OTT) platforms, focusing on Ahmedabad, India. The research examines how AI-driven content personalization and predictive analytics influence user satisfaction and retention. Using a quantitative approach, data was collected from 101 respondents via a structured questionnaire and analyzed using SPSS software. Key findings reveal that AI-based content recommendations significantly enhance user satisfaction, with noticeable differences in engagement across age groups. Gender-based analysis shows a variance in time spent on platforms, though content preferences and response to recommendations remain consistent across genders. The study highlights the growing importance of AI in optimizing user experiences and driving engagement on OTT platforms. Future research can explore regional variations, ethical challenges, and evolving AI technologies in streaming services to further refine personalization strategies.
Co-Authors Andino Maseleno Chahwala, Keshav Chauhan, Rahul Dhruv, Aryan Shubham, Chavda Zalariya, Nihal