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All Journal Bantenese Jurnal Pengabdian Masyarakat Santri: Journal of Student Engagement
Santoso, Moh. Fathoni
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Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Pendampingan dalam Mengelola Kritik dan Saran untuk Meningkatkan Kinerja FEBI Mart di IAIN Kediri Rahmah, Zakiyah Zulfa; Sofiastuti, Nurriza; Santoso, Moh. Fathoni; Saka, Dijan Novia
BANTENESE : JURNAL PENGABDIAN MASYARAKAT Vol. 6 No. 2 (2024): Bantenese: Jurnal Pengabdian Masyarakat
Publisher : Pusat Studi Sosial dan Pengabdian Masyarakat Fisipkum Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/n38g4t70

Abstract

FEBI Mart adalah kantin mahasiswa yang dikelola di bawah naungan Institut Agama Islam Negeri (IAIN) Kediri. Sebagai salah satu fasilitas kampus, FEBI Mart memiliki peran strategis dalam menyediakan kebutuhan konsumsi bagi mahasiswa dan civitas akademika, sekaligus menjadi contoh pengelolaan usaha kolaboratif. Namun, FEBI Mart menghadapi sejumlah kendala, terutama dalam pengelolaan kritik dan saran, yang berpotensi memengaruhi kualitas layanan dan kinerja operasional. Kritik dan saran yang tidak tertangani secara optimal dapat menghambat upaya peningkatan kualitas dan pengembangan usaha ini. Penelitian ini berfokus pada pendampingan pengelolaan kritik dan saran untuk mengevaluasi dan meningkatkan kinerja FEBI Mart. Proses pendampingan melibatkan identifikasi metode pengumpulan masukan, analisis kendala yang dihadapi, dan penerapan sistem pengelolaan masukan yang lebih efektif. Hasil penelitian ini diharapkan memberikan rekomendasi praktis untuk meningkatkan mutu layanan, efisiensi manajemen, serta mendorong keberlanjutan FEBI Mart. Dengan pengelolaan yang lebih baik, FEBI Mart diharapkan dapat menjadi model bisnis mahasiswa yang kreatif, inovatif, dan responsif terhadap kebutuhan konsumen.
Pendampingan Pengelolaan Kritik dan Saran untuk Optimalisasi Kinerja FEBI Mart di IAIN Kediri Rahmah, Zakiyah Zulfa; Sofiastuti, Nurriza; Santoso, Moh. Fathoni; Saka, Dijan Novia
Santri : Journal of Student Engagement Vol. 4 No. 1 (2025): Santri : Journal of Student Engagement
Publisher : Institut Pesantren Sunan Drajat Lamongan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55352/santri.v4i1.1310

Abstract

FEBI Mart is a student-run canteen at the State Islamic Institute (IAIN) Kediri. As one of the campus facilities FEBI Mart plays an important role in providing consumption needs for students and the academic community, as well as being a model of participation-based business management. However, FEBI Mart faces various challenges, including the management of feedback that can affect the quality of service and the development of the canteen's performance. Criticism and suggestions that are not managed properly can become obstacles in FEBI Mart's optimization and growth efforts. This research aims to provide assistance in managing feedback to evaluate FEBI Mart’s performance. The assistance steps include identifying feedback collection mechanisms, analyzing the problems faced, and implementing an effective criticism and suggestion management system. The results of this assistance are expected to provide applicable recommendations to improve service quality, operational efficiency, and encourage FEBI Mart's growth to be better and develop sustainably. With optimal management, FEBI Mart is expected to be an example of a student business that is innovative and responsive to consumer needs.
Co-Authors Rahmah, Zakiyah Zulfa Saka, Dijan Novia Sofiastuti, Nurriza