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All Journal Ilmu Budaya: Jurnal Bahasa, Sastra, Seni, dan Budaya Jurnal Komputer Antartika
Saputra, Andrey
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Arts Humanities Computer Science & IT Education Languange, Linguistic, Communication & Media Social Sciences

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Pengembangan Sistem Ticketing Layanan Menggunakan Metode Agile Berbasis Website Pada PT. Qonita Teknologi Indonesia Sofyan, Akhmade; Prastyo, Anang Dwi; Saputra, Andrey; Djutalov, Roeslan
Jurnal Komputer Antartika Vol. 2 No. 4 (2024): Desember
Publisher : Antartika Media Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70052/jka.v2i4.646

Abstract

Pengembangan sistem ticketing berbasis website telah menjadi kebutuhan penting bagi PT. Qonita Teknologi Indonesia untuk meningkatkan efisiensi layanan pelanggan. Sistem ini dirancang menggunakan metode Agile yang memungkinkan fleksibilitas dan iterasi dalam pengembangan perangkat lunak. Tujuan dari pengembangan ini adalah menciptakan sistem yang mampu membuat tiket layanan, memantau status tiket, serta menyediakan dokumentasi dari setiap tiket permasalahan yang dapat diakses oleh manajemen. Hasil pengujian dengan metode Black Box Testing menunjukkan bahwa sistem berjalan sesuai spesifikasi dan dan dapat digunakan untuk meningkatkan kualitas layanan pelanggan secara signifikan. Implementasi sistem ini diharapkan tidak hanya mempercepat proses penyelesaian masalah, tetapi juga memberikan dasar yang kuat untuk pengambilan keputusan berbasis data dalam meningkatkan layanan di masa depan. Dengan demikian, PT. Qonita Teknologi Indonesia dapat lebih bersaing di industri teknologi yang semakin ketat.   The development of a web-based ticketing system has become crucial for PT. Qonita Teknologi Indonesia to enhance customer service efficiency. This system was engineered using the Agile methodology, enabling flexibility and iterative software development. The objective of this development was to create a system capable of generating service tickets, tracking ticket statuses, and providing documentation for each reported issue accessible to management. Black Box Testing results indicated that the system operates as specified and can significantly improve customer service quality. The implementation of this system is expected to not only expedite problem resolution but also provide a robust foundation for data-driven decision-making in future service enhancements. Consequently, PT. Qonita Teknologi Indonesia can become more competitive in the increasingly demanding technology industry.
Dreams, depths, and dual meanings: A semiotic analysis of symbols in Inception (2010) film Saputra, Andrey; Rahayu, Famala Eka Sanhadi
Ilmu Budaya: Jurnal Bahasa, Sastra, Seni, dan Budaya Vol 9 (2025): Special Issue "SESANTI 2025"
Publisher : Fakultas Ilmu Budaya Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jbssb.v9i3.23012

Abstract

This study discusses the symbolism in the film “Inception” by Christopher Nolan (2010) using Roland Barthes semiotic approach. Films are understood not only as visual entertainment, but also as cultural texts that contain social, ideological and philosophical messages. Through qualitative analysis, data is collected from movie scenes, dialogues and visual elements, and then interpreted based on three layers of meaning: denotation, connotation and myth. An analysis of the seven main scenes shows that “Inception” features several major themes: (1) trauma and uncertainty that continue to haunt humans, depicted through Cobb's characters and rotating totem symbols; (2) reality as fragile and reconstructable, seen from the folds of Paris and the rotating corridors of hotels; (3) Science and technology as a form of control over the unconscious, shown by Joseph; (4) the human subconscious as a battleground of ideas and resistance, visualized through snow; and (5) family and personal relationships as an important part of identity formation, for example through Fischer's conflict with his father. These findings confirm that “Inception” presents a grand narrative about human life, full of ambiguity, trauma and the search for meaning. Thus, the film can be read as a representation of the modern human condition, living between reality and illusion, technological control and inner freedom, as well as past demands and future expectations.
Co-Authors Djutalov, Roeslan Prastyo, Anang Dwi Rahayu, Famala Eka Sanhadi Sofyan, Akhmade