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All Journal Triwikrama: Jurnal Ilmu Sosial As-Syirkah: Islamic Economic & Financial Journal
Nurrachma, Amanda Laila
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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IMPLEMENTASI OPERATION NETWORKING AND SERVICE PT BANK RAKYAT INDONESIA (PERSERO) TBK. KANTOR WILAYAH SURABAYA Nurrachma, Amanda Laila; Nurhadi
Triwikrama: Jurnal Ilmu Sosial Vol. 6 No. 9 (2025): Triwikrama: Jurnal Ilmu Sosial
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.6578/triwikrama.v6i9.10037

Abstract

Penelitian ini bertujuan untuk mengkaji implementasi Operation Networking and Service di PT Bank Rakyat Indonesia (Persero) Tbk. Kantor Wilayah Surabaya, dengan fokus pada kegiatan shopper atau kunjungan ke unit kerja serta pengelolaan dokumen layanan dan operasional yang berkaitan dengan kegiatan tersebut. Dalam konteks ini, kegiatan shopper merujuk pada kunjungan langsung yang dilakukan untuk mengevaluasi kinerja unit kerja, khususnya terkait dengan kualitas layanan dan operasional yang dijalankan oleh frontliner. Penelitian ini mengungkapkan bagaimana proses kunjungan dan observasi yang dilakukan oleh peserta magang dapat membantu identifikasi masalah di unit kerja, serta kontribusi mereka dalam meningkatkan kualitas layanan. Selain itu, penelitian ini juga membahas peran penting pengelolaan dokumen BRI, termasuk dalam hal pengarsipan dan pengelolaan data yang berkaitan dengan layanan dan operasional bank. Hasil penelitian menunjukkan bahwa kegiatan shopper dan pengelolaan dokumen yang terorganisir dengan baik berperan penting dalam meningkatkan efisiensi operasional dan kualitas layanan di PT Bank Rakyat Indonesia Tbk. Kantor Wilayah Surabaya. Penelitian ini memberikan kontribusi dalam memahami hubungan antara operation networking dan peningkatan kualitas layanan di sektor perbankan.
Motivasi Kerja Karyawan dalam Rangka Meningkatkan Kinerja di Dinas Kebudayaan dan Pariwisata di Kota Surabaya Damayanti, Devina Fitri; Cahyani, Intan Dwi; Nurrachma, Amanda Laila
As-Syirkah: Islamic Economic & Financial Journal Vol. 3 No. 2 (2024): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/drwd6q57

Abstract

This research aims to find out and describe how work culture is implemented and what motivates employees to improve their work at the Surabaya City Tourism and Culture Office. This can be seen from various factors, namely, intrinsic (internal) factors and extrinsic (external) factors. In obtaining quality Human Resources, the work process runs smoothly, and the work results are in accordance with what is desired must come from the behavior of each individual. This means that in forming a work culture and work motivation from leaders or employees it must be consistent with good coordination so that the vision and mission of the organization can be realized in accordance with what is desired. This research uses a qualitative descriptive research method. Data collection used interview techniques and carried out observations through purposive sampling techniques. The results of the research show that employee motivation has a big influence on improving the performance of employees at the Surabaya City Culture and Tourism Office. This can be seen from intrinsic (internal) factors and extrinsic (external) factors. Intrinsic (internal) factors are the achievements of the employee himself. Meanwhile, extrinsic (external) factors are in the form of communication relationships experienced between employees and superiors. So it can be concluded that employee work motivation must be maintained from an early age in order to achieve maximum results in accordance with the goals of the organization itself.  
Co-Authors Damayanti, Devina Fitri Intan Dwi Cahyani, Intan Dwi NURHADI