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All Journal Kinerja Jurnal Ilmiah Akuntansi Keuangan dan Bisnis
Islami, Mouna Sabira Nurul
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Economics, Econometrics & Finance

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Analisa Kualitas Layanan Rumah Sakit Terhadap Kepuasan Pasien : Studi Kasus Rumah Sakit Pemerintah Dan Rumah Sakit Swasta Di Bandar Lampung Islami, Mouna Sabira Nurul; Marulitua, Rakha Sofyan
Jurnal Ilmiah Akuntansi Keuangan dan Bisnis (JIKABI) Vol 3, No 2 (2024): Jurnal Ilmiah Akuntansi Keuangan dan Bisnis (JIKABI) - NOVEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jbi.v3i2.5395

Abstract

Hospitals are health service institutions that serve individuals completely with outpatient, inpatient and emergency care services. As an advanced level of service, hospitals should facilitate patients with adequate services and resources. From data of the Hospital Accreditation Commission (KARS), the largest government-owned hospital in Bandar Lampung still has Accreditation of B. Meanwhile, many private hospitals in the Bandar Lampung area have higher accreditation than the government-owned hospital. Therefore, this research was carried out as a comparative study of government hospital services with private hospitals in Bandar Lampung. This issue was chosen so that evaluations could be carried out regarding services in government hospitals and private hospitals in Bandar Lampung. The method used to measure service quality is the HospitalQuality method with the variables health services (MS), nursing services (NS), support services (SS), administrative services (AS), patient safety (PS), patient communication (PC), hospital infrastructure. (HI), and patient satisfaction (PS). The implementation method is carried out by collecting data, testing data, processing data, testing hypotheses, and interpreting results. Based on t-statistical testing, it is known that the relationship between HospitalQuality dimensions in government hospitals is that the variables AS, NS, and PC have a significant positive relationship with PS, while MS and HI have an insignificant relationship with PS. Different results were obtained in private hospitals where the relationship between the HospitalQuality dimensions MS, NS, AS, PC, and HI had a significant positive relationship with PS.
The Role of Work Motivation in Linking Organizational Support and Work Environment to Employee Performance at PT RST Destian, Risya; Nugraha, Andhyka Tyaz; Permata, Nia Sastra; Islami, Mouna Sabira Nurul
KINERJA Vol. 29 No. 2 (2025): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v29i2.11623

Abstract

This study examines the influence of perceived organizational support and work environment on employee motivation and performance, as well as the mediating role of motivation. The research was conducted at PT RST, a company that needs improvements in its human resource management. Data were collected from 150 employees using a questionnaire and analyzed using the SEM-PLS method with the help of SmartPLS version 3 software. The results of the analysis indicate that organizational support has a positive effect on both motivation and employee performance. The work environment also positively influences motivation, but does not directly affect performance. Furthermore, work motivation is proven to mediate the relationship between organizational support, work environment, and employee performance. Based on these findings, it is recommended that PT RST enhance organizational support and improve the quality of the work environment to foster optimal performance and build a competitive and sustainable company.
Co-Authors Andhyka Tyaz Nugraha Destian, Risya Marulitua, Rakha Sofyan Nia Sastra Permata