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All Journal Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis
Rifdah Amara Sari
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Hubungan Antara Teknologi Informasi dan Keterampilan Karyawan dengan Kompetensi Administrasi Karyawan pada PDAM Rifdah Amara Sari; Marsofiyati Marsofiyati
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 2 No. 4 (2024): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v2i4.787

Abstract

This study examines the effects of information technology and employee performance on administrative skills at PDAM, which is crucial for providing aviation services that are affordable for the general public. According to the theory put forth by the ahli, information technology plays a crucial role in increasing administrative efficiency and effectiveness by improving data access, managing knowledge effectively, and facilitating communication. Using both quantitative and qualitative methods, data was collected from observers, questionnaires, and wawancara regarding 41 PDAM employees. The study's findings indicate that the kuesioner instrument has high validity and reliability (nilai above 0.70), indicating consistency in assessing administrative, technological, and instructional errors. The results of the regression analysis indicate that there is a significant positive correlation between technological use and administrative proficiency. This highlights the need of ongoing technological training in enhancing employee competency and productivity.
Pengaruh Kepemimpinan, Sistem Pengawasan, Dan Komitmen Karyawan Terhadap Kualitas Layanan Administrasi Perkantoran Di PDAM Kota Bekasi Rifdah Amara Sari; Marsofiyati Marsofiyati
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 2 No. 4 (2024): Desember: MASIP: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v2i4.859

Abstract

This study aims to analyze the influence of leadership, supervision system, and employee commitment on the quality of office administration services at PDAM Kota Bekasi. Effective administration services are an important factor in improving customer satisfaction and corporate image, especially in the public sector such as PDAM which is responsible for providing clean water services. This study uses a qualitative approach to explore the opinions and experiences of employees and PDAM management related to these variables. The results of the study are expected to provide a deep understanding of how transformational leadership, effective supervision systems, and employee commitment can interact with each other in creating high-quality services. These findings are also expected to help PDAM management in designing strategies to improve office administration services and provide a basis for policy makers in public sector management. This study provides benefits for PDAM management, employees, service users, and public policy makers by offering practical and theoretical insights to improve service quality.
Co-Authors Marsofiyati Marsofiyati