Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Economicus: Jurnal Ekonomi dan Manajemen
Mediterania, Siska
Unknown Affiliation
Economics, Econometrics & Finance Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN DIVISI SALES TERHADAP KEPUASAN PELANGGAN DI PT NIPRESS, Tbk ., Muhlis; Mediterania, Siska
Economicus Vol. 14 No. 1 (2020): JUNI
Publisher : Sekolah Tinggi Ilmu Ekonomi Dewantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47860/economicus.v14i1.182

Abstract

This study aims to determine the quality of service sales division of customer satisfaction at PT. Nipress, Tbk. This study uses a questionnaire as an instrument to take a sample of 77 respondents, who are customers at PT. Nipess, Tbk. Data analysis uses multiple linear regression. The results of data analysis using multiple linear regression showed that the reliability variable partially had a significant effect on customer satisfaction at PT. Nipress, Tbk. Simultaneously tangibles,, reliability, responsiveness, assurance and empathy have a significant effect on customer satisfaction. The magnitude of the influence of tangibles, reliability, responsiveness, assurance and empathy variables is 47.3% while the rest is influenced by other variables not discussed in this study.
Co-Authors ., Muhlis