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All Journal JURTEKSI EDUMATIC: Jurnal Pendidikan Informatika
Teduh Dirgahayu, Raden
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Computer Science & IT Education

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Analisis Customer Loyalty dan Customer Satisfaction dalam Penggunaan Aplikasi Dana melalui Digital Customer Experience Wiranto, Heri; Teduh Dirgahayu, Raden; Andri Setiawan, Mukhammad
Jurnal Pendidikan Informatika (EDUMATIC) Vol 8 No 2 (2024): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v8i2.27208

Abstract

A good digital experience enhances customer loyalty and satisfaction, encouraging repeat usage and recommendations. However, the impact of customer experience on loyalty and satisfaction is often overlooked. This study aims to examine the effects of digital experience on customer loyalty and satisfaction in the DANA digital wallet. The study employs a quantitative method with Rank Spearman analysis, where Customer Experience serves as the independent variable, and Customer Loyalty and Customer Satisfaction are the dependent variables. Data was collected through a Google Form questionnaire using a Likert scale, with 100 respondents meeting the criteria of having used the DANA application for at least five months and having completed at least ten transactions with a minimum top-up of IDR 100,000. Our findings indicate that the digital customer experience on DANA has a significantly positive impact on both customer loyalty and customer satisfaction, which are closely related. Customer satisfaction substantially influences customer loyalty, confirming the strong relationship between the two. This suggests that a positive digital experience on the DANA platform not only increases satisfaction but also strengthens customer loyalty, which is crucial for long-term business success.
DEVELOPMENT OF A BLOCKCHAIN-BASED DECENTRALISED APPLICATION WITH NFT FOR LAND REGISTRATION Gesang, Rahmat Nugrohoning; Teduh Dirgahayu, Raden
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 11 No. 4 (2025): September 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v11i4.4147

Abstract

Abstract: Land registration in Indonesia often encounters challenges in transparency, data integrity, and centralized bureaucracy. Manual and semi-digital systems remain vulnerable to manipulation and delays. The National Land Agency has initiated digitalization, but several challenges remain, particularly in ensuring transparency, efficiency, and security of land ownership data. Blockchain technology offers a potential solution through its decentralized and immutable characteristics. This study adopted a design and development method consisting of system analysis, requirements identification, architecture design, implementation, and black-box testing. The developed decentralized application (DApp) integrates smart contracts, NFTs, and IPFS to manage land certificates. Core functions such as minting, transfer, splitting, and self-custody were implemented and successfully tested, with all scenarios producing expected results. The findings demonstrate that blockchain integration can enhance security, reduce duplication, and streamline land administration. The study contributes a functional prototype with practical implications for modernizing land registration in Indonesia while identifying scalability and regulatory adaptation as areas for further research. Keywords: blockchain; decentralized application; land registration; NFT; smart contract.
Co-Authors Andri Setiawan, Mukhammad Gesang, Rahmat Nugrohoning Wiranto, Heri