Artanti, Dian Febri
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Pelayanan Perizinan Berbasis Online Melalui Surabaya Single Window (SSW) Alfa Di Unit Pelayanan Terpadu Satu Atap (UPTSA) Kota Surabaya Artanti, Dian Febri; Fanida, Eva Hany
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p931-944

Abstract

Efforts to modernize public service activities have become a goal for the government to reduce the phenomenon of bureaucratic pathology. Such as through the use of technology in the form of electronic government. The e-government that the Surabaya City Government is pursuing, namely licensing services, is presented in the form of the SSW Alfa website. The aim of this research is to describe and analyze the implementation of online based licensing services through SSW Alfa in the one stop integrated service unit (UPTSA) in Surabaya City. The method used is a qualitative descriptive method. The focus of this research uses the theory of electronic government success factors according to (Hafid, 2017). The research method used is descriptive with a qualitative approach. This research was conducted at UPTSA Surabaya City using observation, interview and documentation techniques. This research uses narrative analysis techniques including data collection, data reduction, data presentation and drawing conclusion. The research results show that the application of SSW Alfa operates well, making it easier for applicants to apply for permits. However there are still several problems that need to be fixed, such as an error on the website server so that the proposed service experiences delays in processing files, as well as the use of double website servers to accomodate files that cannot be uploaded via SSW Alfa. Based on the research results, the suggestions given are 1) Surabaya City Diskominfo needs to improve the system so that it is able to accommodate all files via SSW Alfa, 2) Surabaya City DPMPTSP needs to integrate permit services so as not to use multiple systems, 3) Technical Regional Apparatus needs to make adjustments so that processing is systemized through SSW Alfa.
Manajemen Strategi Kerjasama Antar Daerah dalam Meningkatkan Desentralisasi Ekonomi Pasar Eprilianto, Deby; Artanti, Dian Febri
Administratio Vol 14 No 1 (2023): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v14i1.338

Abstract

Changes in economic conditions during the covid-19 pandemic, triggered a decline in the level of the economy in Indonesia. The impact of these events resulted in a weakening of public purchasing power at large. The government is optimistic about implementing the National Economic Recovery (PEN) program, both nationally and through regional authorities specifically in East Java Province. The East Java Provincial Government took the initiative to create a trade mission program, involving cooperation between partner provinces. Through the implementation of the trade mission program, the government is collaborating with several agencies, especially the Department of Trade and Industry, regional apparatus organizations, and business actors. This study aims to identify and analyze the strategic management of the Department of Industry and Trade in developing small, medium and large industries to increase the market economy between the provincies of East Java and North Sulawesi. The method used in this research is qualitative research. Data collection used through observation, interviews and documentation. The results of the study show that the trade mission program between East Java and North Sulawesi from three aspects of strategic management, which shows the good implementation of programs such as environmental monitoring, strategy formulation and strategy implementation which play a role in reducing the market economy inflation rate. Even so it is necessary to make improvements to other aspects in order to have a sustainable impact on the implementation of the dagang mission program being carried out.