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Eva Hany Fanida, Eva Hany
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ANALISIS EFEKTIVITAS APLIKASI WARGAKU SURABAYA DALAM MENUNJANG PELAYANAN PUBLIK MASYARAKAT KOTA SURABAYA May, Ingla Pamella Aulia; Fanida, Eva Hany
Publika Vol 11 No 1 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n1.p1553-1568

Abstract

KUALITAS PELAYANAN ONE GATE SYSTEM TERHADAP PENGURUSAN SIM DI SATLANTAS POLRES GRESIK Haweningrum, Widya; Fanida, Eva Hany
Publika Vol 11 No 2 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n2.p1711-1722

Abstract

Pada tanggal 30 bulan Januari 2018 dua tahun lalu, Satuan Lalu Lintas Polres Gresik menciptakan inovasi baru yaitu pelayanan One Gate System. Yang melatar belakangi inovasi pelayanan ini adalah banyaknya orang membuka jasa pembuat SIM yang telah memanfaatkan pengurusan SIM dengan cara cepat dan mudah tanpa adanya tes teori dan tes praktik. Dimana dalam pengurusan SIM melalui prosedur yang telah di tentukan salah satunya melalui tes teori dan praktik. Sehingga pelayanan ini diciptakan untuk membantu masyarakat agar membuat SIM sesuai dengan prosedur yang sudah ditentukan dan diatur dalam peraturan Undang-Undang Nomor 22 Tahun 2009. Inovasi ini berlokasi langsung di Kantor Satuan Lalu Lintas Polres Gresik yang beralamat di Jalan Randuagung No.1, Randuagung, Kebomas, Gresik. Tujuan dari penelitian ini ingin mengetahui seberapa besar Kualitas Pelayanan One Gate System Terhadap Pengurusan SIM di Satlantas Polres Gresik. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian deskriptif dengan pendekatan kuantitatif. Fokus pada penelitian ini terdiri dari lima indikator diantaranya yaitu tangible (bukti fisik), reability (keandalan), responsiviness (daya tanggap), assurance (jaminan), emphaty (empati). Tenik pengumpulan data dapat dilakukan melalui angket (kuesioner), observasi dan dokumentasi. Dengan dianalisis menggunakan teknik analisis data menurut Parasuraman, et. Al (1990) dalam Kloter (2007:122) yakni pengumpulan data dengan cara menyebar kuesioner kepada 100 responden dengan teknik pengambilan sampel menggunakan purposive sampling serta melakukan observasi dan dokumentasi saat di lokasi penelitian agar dapat mendukung hasil data yang didapat. Berdasarkan hasil penelitian yang dilakukan oleh peneliti di lapangan, secara keseluruhan Kualitas Pelayanan One Gate System Terhadap Pengurusan SIM di Satlantas Polres Gresik sangat baik hingga mencapai persentase sebesar 86,75 %dan masuk dalam interval 81% - 100% dengan kategori sangat baik. Adapun persentase pada setiap indikator yang digunakan yaitu tangible memiliki persentase sebesar 82,58%,selanjutnya reability memiliki persentase sebesar 86,75 %, berikutnya adalah responsiviness memiliki persentase sebesar 80,83%, yang keempat adalah assurance persentasenya sebesar 86,5%, dan yang terakhir yaitu emphaty memiliki persentase sebesar 84,25%. Dari lima indikator yang harus lebih dimaksimalkan dalam pelayanan One Gate System yaitu adanya inovasi baru dalam pendaftaran secara online. On January 30, 2018 two years ago, the Gresik Police Traffic Unit created a new innovation, namely the One Gate System service. The background for this service innovation is the number of people opening SIM maker services who have taken advantage of SIM processing in a fast and easy way without any theoretical tests and practical tests. Where in the SIM processing through predetermined procedures, one of them is through theoretical and practical tests. So that this service was created to help the public to make a SIM in accordance with the procedures that have been determined and regulated in Law Number 22 of 2009. This innovation is located directly at the Gresik Police Traffic Unit Office which is located at Jalan Randuagung No.1, Randuagung, Kebomas, Gresik. The purpose of this study was to determine how much the quality of the One Gate System service on SIM management at the Gresik Police Traffic Police.This type of research used in this research is descriptive research with a quantitative approach. The focus of this research consists of five indicators including tangible (physical evidence), reliability, responsiveness, assurance, empathy. Data collection techniques can be done through a questionnaire (questionnaire), observation and documentation. By analyzing using data analysis techniques according to Parasuraman, et. Al (1990) in Kloter (2007: 122), namely data collection by distributing questionnaires to 100 respondents with sampling techniques using purposive sampling and observing and documenting while at the research location in order to support the data obtained.Based on the results of research conducted by researchers in the field, overall the One Gate System Service Quality for SIM Management at the Gresik Police Traffic Police is very good until it reaches a percentage of 86.75% and falls in the 81% - 100% interval in the very good category The percentage of each indicator used is tangible which has a percentage of 82.58%, then reliability has a percentage of 86.75%, the next is responsiveness which has a percentage of 80.83%, the fourth is the assurance percentage of 86.5%, and the last one is emphaty which has a percentage of 84.25%. Of the five indicators that must be maximized in One Gate System services, there are new innovations in online registration.
STRATEGI PENGEMBANGAN UNIT USAHA OLEH BADAN USAHA MILIK DESA (BUMDes) DI DESA KEBONAGUNG KECAMATAN SUKODONO KABUPATEN SIDOARJO Lukmawati, Rizka Wahyu; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2019-2034

Abstract

Badan Usaha Milik Desa (BUMDes) merupakan badan usaha yang seluruh atau mayoritas modalnya dikuasai oleh desa melalui penyertaan secara langsung yang berasal dari kekayaan desa yang terpisah sehingga dapat mengorganisasikan aset, jasa pelayanan, dan usaha lainnya untuk mensejahterakan masyarakat desa. Masalah yang dijumpai di BUMDes Desa Kebonagung dalam pengembangan unit usahanya yaitu keterbatasan SDM, anggaran dana, dan fasilitas. Maka dari itu, dibutuhkan strategi pengembangan agar BUMDes dapat tetap berdiri dan menjalankan unit usahanya. Penelitian ini bertujuan untuk mendeskripsikan strategi pengembangan unit usaha oleh BUMDes di Desa Kebonagung Kecamatan Sukodono Kabupaten Sidoarjo. Penelitian ini berjenis penelitian deskriptif dengan pendekatan kualitatif. Fokus penelitian ini yaitu teori tahapan proses penyusunan strategi pengembangan organisasi oleh Widya (2020) yang terdiri dari formulasi strategi, implementasi strategi, dan evaluasi strategi. Teknik pengumpulan data menggunakan wawancara, observasi, dan dokumentasi. Sedangkan teknik analisis datanya yaitu pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan atau verifikasi. Hasil dari penelitian ini menerangkan bahwa dalam pengembangan unit usaha BUMDes, strategi yang dilakukan yaitu melakukan sosialisasi kepada masyarakat, membuka rekrutmen pegawai, melakukan musyawarah dengan pemerintah desa dan masyarakat, menerapkan model freelance dan membuka pendaftaran magang bagi siswa-siswi sekolah, membuat proposal bantuan dana ke pemerintah provinsi, serta melakukan kerja sama dengan PT Pos Indonesia. Dalam menerapkan strateginya tersebut masih belum berjalan dengan maksimal karena terdapat beberapa hambatan yaitu keterbatasan waktu, sumber daya manusia, dan anggaran dana yang dimiliki oleh BUMDes Tri Karya Agung di Desa Kebonagung. Kata Kunci: Strategi Pengembangan, Unit Usaha, BUMDes. Village-Owned Enterprises (BUMDes) are business entities in which all or the majority of the capital is controlled by the village through direct participation from separate village assets so that they can organize assets, services, and other businesses for the welfare of the village community. The problem at BUMDes Desa Kebonagung in developing its business units is limited human resources, budget, and facilities. Thus, a development strategy is needed so that BUMDes can continue to stand and run its business units. This study aims to describe the business unit development strategy by BUMDes in Kebonagung Village, Sukodono District, Sidoarjo Regency. This research is descriptive research with a qualitative approach. The focus of this research is the theory of the stages of the organizational development strategy preparation process by Widya (2020), namely strategy formulation, implementation, and evaluation. Data collection techniques using interviews, observation, and documentation. The data analysis technique is data collection, data reduction, data presentation, and conclusion drawing. The results of this study are in the development of BUMDes business units, the strategies carried out are socializing to the community, opening employee recruitment, conducting deliberations with the village government and the community, implementing a freelance model and opening internship registration for school students, making proposals for funding assistance to the provincial government, and collaborating with PT Pos Indonesia. In implementing this strategy, it is still not running optimally because there are several obstacles, namely limited time, human resources, and budget funds owned by BUMDes Tri Karya Agung in Kebonagung Village. Keywords: Development Strategy, Business Unit, BUMDes.
EFEKTIVITAS LAYANAN MOBILE JAMINAN KESEHATAN NASIONAL (JKN) DI PUSKESMAS PACET KABUPATEN MOJOKERTO Safarah, Aidii; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2097-2106

Abstract

The Mobile JKN application is one form of e-government implementation in healthcare services developed by BPJS and introduced to the public by CEO of BPJS, Fachmi Idris, in Jakarta on November 16, 2017. However, the application has not attracted many user, especially in the working area of Puskesmas Pacet, due to several problems such as lack of public knowledge about the use of the Mobile JKN application and difficulty accessing the application for those living in rural areas with poor signal reception. These problem have caused the public not to utilize the application properly, hampering administrative processes and delaying access to healthcare services. This study aims to describe the effectiveness of Mobile JKN services at Puskesmas Pacet in Mojokerto Regency. This research uses a quantitative descriptive method with data collection techniques of questionnaires, observation, and unstructured interviews. The research analysis is based on the E-Government Maturity Models theory explained in Permenpan RB Number 5 of 2018. The results show the effectiveness of Mobile JKN services at Puskesmas Pacet in Mojokerto Regency, such as the difficult signal reception in the rural working area, many patients only using the application for administrative purposes, frequent application errors, and many elderly patients not understanding how to use the application properly.
EFEKTIVITAS SISTEM ELEKTRONIK TERPADU DAERAH ONLINE (SEDUDO) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN NGANJUK A'ini, Binthi Nur; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2151-2162

Abstract

Seiring berkembangnya teknologi, pemerintah menerapkan e-government yang diharapkan mampu untuk menyediakan pelayanan publik yang lebih baik. Tentunya, pemerintah di berbagai daerah Indonesia turut serta dalam penyelenggaraannya, seperti Pemerintah Kabupaten Nganjuk dengan dibuatnya Sistem Elektronik Terpadu Daerah Online (Sedudo). Fungsi Sedudo untuk memudahkan masyarakat dalam pembuatan dokumen administrasi kependudukan. Sehingga, penelitian ini bertujuan untuk mengukur dan mendeskripsikan efektivitas Sistem Elektronik Terpadu Daerah Online (Sedudo) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Nganjuk. Penelitian ini menggunakan pengukuran efektivitas pelayanan online menurut Xuetao Guo dan Jie Lu, yaitu kualitas sistem, kualitas informasi, kualitas kesediaan web dan kepuasan pengguna. Metode yang digunakan kuantitatif deskriptif. Teknik sampling yang digunakan adalah teknik probability sampling. Sampel yang diambil sebanyak 100 dari jumlah pengguna Sedudo yang berjumlah 150.669. Teknik pengumpulan data berupa kuisioner, dokumentasi dan studi kepustakaan. Teknik analisis data menggunakan analisis data kuantitatif dan analisis deskriptif. Hasil penelitian menunjukkan bahwa efektivitas Sistem Elektronik Terpadu Daerah Online (Sedudo) di Kabupaten Nganjuk dapat dinyatakan efektif. Perhitungan akhir dari variabel efektivitas berdasarkan empat indikator yang digunakan adalah sebesar 75,7%. Saran yang dapat diberikan oleh peneliti antara lain perlu memperbaiki sistem, meningkatkan kecepatan respon, memberikan kepastian mengenai informasi jangka waktu dan meningkatkan kelengkapan pelayanan. Kata Kunci: efektivitas, pelayanan publik, sistem elektronik Along with the development of technology, the government implements e-government which is expected to be able to provide better public services. Of course, governments in various regions of Indonesia participate in its implementation, such as the Nganjuk Regency Government with the creation of the Online Regional Integrated Electronic System (Sedudo). The function of Sedudo is to facilitate the community in making population administration documents. Thus, this study aims to measure and describe the effectiveness of the Online Regional Integrated Electronic System (Sedudo) at the Nganjuk Regency Population and Civil Registration Office. This study uses measurements of the effectiveness of online services according to Xuetao Guo and Jie Lu, namely system quality, information quality, web availability quality and user satisfaction. The method used is quantitative descriptive. The sampling technique used is the probability sampling technique. The sample was taken as many as 100 from the number of Sedudo users totaling 150,669. Data collection techniques in the form of questionnaires, documentation and literature studies. Data analysis techniques use quantitative data analysis and descriptive analysis. The results showed that the effectiveness of the Online Regional Integrated Electronic System (Sedudo) in Nganjuk Regency could be declared effective. The final calculation of the effectiveness variable based on the four indicators used is 75.7%. Suggestions that can be given by researchers include the need to improve the system, increase the speed of response, provide certainty about the information period and improve the completeness of services. Kata kunci: efektivitas, pelayanan publik, sistem elektronik
KUALITAS LAYANAN APLIKASI KAI ACCESS OLEH PT KERETA API INDONESIA (PERSERO) (STUDI KASUS PADA PELANGGAN KERETA API LOKAL PENATARAN DHOHO DI STASIUN BLITAR DAOP VII) Wulandari, Elen Ayu; Fanida, Eva Hany
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perkembangan teknologi yang sangat pesat menuntut sebuah perusahaan agar memberikan layanan secara praktis dan cepat, dalam hal ini pemerintah mengupayakan modernisasi pelayanan melalui e-government. E-government yang diupayakan PT Kereta Api Indonesia (Persero) disajikan dalam bentuk aplikasi yaitu KAI Access. Aplikasi KAI Access dibuat untuk memudahkan pelanggan dalam proses pembelian tiket kereta api. Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan kualitas layanan aplikasi KAI Access oleh PT Kereta Api Indonesia (Persero) pada pelanggan kereta lokal Penataran-Dhoho di Stasiun Blitar Daop VII. Jenis penelitian ini adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian menggunakan teori kualitas layanan e-government oleh Papadomichelaki dan Mentzas tahun 2012 dengan indikator reliability, ease of use, trust, content and appearance of information citizen support, functionality of the interaction environment. Hasil penelitian menunjukkan bahwa kualitas layanan aplikasi KAI Access oleh PT Kereta Api Indonesia (Persero) sudah cukup baik dan dapat diterima oleh pelanggan, karena banyak kemudahan yang didapatkan ketika pelanggan menggunakan aplikasi ini, namun perlu adanya peningkatan layanan pada aplikasi agar pelanggan kereta lokal dapat menggunakan semua fasilitas yang ada pada aplikasi KAI Access. Kata Kunci : Kualitas Layanan, E-government, KAI Access The rapid development of technology requires a company to provide services practically and quickly, in this case the government seeks to modernize services through e-government. E-government pursued by PT Kereta Api Indonesia (Persero) is presented in the form of an application, namely KAI Access. The KAI Access application was created to facilitate customers in the process of purchasing train tickets. This study aims to determine and describe the quality of KAI Access application services by PT Kereta Api Indonesia (Persero) to local train customers Penataran-Dhoho at Blitar Daop VII Station. This type of research is descriptive with a qualitative approach. The focus of this research uses the theory of e-government service quality by Papadomichelaki and Mentzas in 2012 with indicators of reliability, ease of use, trust, content and appearance of information citizen support, functionality of the interaction environment. The results showed that the service quality of the KAI Access application by PT Kereta Api Indonesia (Persero) was quite good and acceptable to customers, because there were many conveniences obtained when customers used this application, but there needs to be an improvement in service on the application so that local train customers can use all the facilities in the KAI Access application. Keywords: Service quality, E-government, KAI Access
IMPLEMENTASI ELECTRONIC GOVERNMENT PADA APLIKASI SISTEM INFORMASI GURU TULUNGAGUNG BELAJAR (SIGUTAJAR) DI DINAS PENDIDIKAN, PEMUDA DAN OLAHRAGA KABUPATEN TULUNGAGUNG Herman, Berlinda Shilvana; Fanida, Eva Hany
Publika Vol 11 No 4 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n4.p2477-2490

Abstract

The background of this research is the lack of teacher enthusiasm after the implementation of the Sigutajar Sigutajar Application. Many teachers are not very familiar with the technology and features in the application. The purpose of this study was to determine the implementation of electronic government in the application of the Tulungagung Learning Teacher Information System (Sigutajar). The purpose of this research is to find out the implementation of the sigutajar application. The research method used is descriptive using a qualitative approach. The data collection techniques used in this study were observation and interviews. The data analysis technique used is descriptive analysis. The results showed that the preparation of the Tulungagung Youth and Sports Education Office had 5 computers that could be used to use the Sigutajar application. Software in the Sigutajar application already uses an operating system, database or office. The Tulungagung Dispendikpora human resources have competence or skills in the IT field. Data and information in the Sigutajar application, users are allowed to manage information with a unique username and password and only known by the party concerned. Data and information in the Sigutajar application is accurate and updated. A work system that relies on information technology means that teachers no longer come to the office to collect files. Communication in the form of explanations through coordination meeting forums, socialization, and training has been carried out well by the Tulungagung Regency Dispendikpora. It is hoped that the executors will have a level of knowledge and understanding in the field of E-Government. Regarding the attitude of the executors given by the Tulungagung Regency Dispendikpora, it is still not optimal in providing services and the level of admin friendliness in providing services to teachers must be increased again, because it is for mutual convenience. Penelitian ini dilatarbelakangi masih minimnya antusian guru setelah berjalannya Aplikasi Sigutajar Sigutajar. Banyak guru yang kurang begitu menguasai teknologi dan fitur fitur yang ada di aplikasi tersebut. Tujuan Penelitian ini untuk mengetahui implementasi electronic government pada aplikasi sistem informasi guru tulungagung belajar (Sigutajar). Tujuan penelitian ini untuk mengetahui implementasi aplikasi sigutajar. Metode penelitian yang digunakan adalah deskriptif dengan menggunakan pendekatan kualitatif. Adapun teknik pengumpulan data yang dipakai pada penelitian ini adalah observasi dan wawancara. Teknik analisis data yang digunakan ialah analisis deskriptif. Hasil penelitian menunjukkan bahwa persiapan Dinas Pendidikan Pemuda dan Olahraga Tulungagung telah memiliki 5 komputer yang dapat digunakan untuk penggunaan aplikasi Sigutajar. Software pada aplikasi Sigutajar sudah memakai operating sistem, database ataupun office. Sumber daya manusia Dispendikpora Tulungagung memiliki kompetensi atau skill di bidang IT. Data dan informasi pada aplikasi Sigutajar, user diizinkan mengelola informasi dengan username dan password yang unik dan hanya diketahui oleh pihak bersangkutan. Data dan informasi di aplikasi Sigutajar akurat dan update. Sistem kerja yang mengandalkan teknologi informasi membuat guru-guru tidak lagi datang ke kantor untuk mengumpulkan berkas. Komunikasi berupa penjelasan melalui forum rapat koordinasi, sosialisasi, dan pelatihan sudah dilakukan dengan baik oleh Dispendikpora Kabupaten Tulungagung. Harapannya para pelaksana memiliki tingkat pengetahuan dan pemahaman bidang E-Government. Mengenai sikap pelaksana yang diberikan Dispendikpora Kabupaten Tulungagung masih kurang optimalnya dalam memberikan pelayanan dan tingkat keramahan admin dalam memberikan pelayanan kepada para guru harus ditingkatkan lagi, karena demi kenyamanan bersama.
INOVASI PELAYANAN AKTA KEMATIAN DAN AKTA KELAHIRAN MELALUI APLIKASI NATA ANGGOTA KELUARGA UNTUK LAPORAN AKTA (NAKULA) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SURABAYA Samudra, AR. Agusta; Fanida, Eva Hany
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p13-22

Abstract

Pelayanan publik menjadi tanggung jawab pemerintah, salah satunya Dispendukcapil Kota Surabaya. Banyak inovasi yang telah diluncurkan oleh Dispendukcapil Kota Surabaya, Salah satunya Nata Anggota Keluarga Untuk Laporan Akta (Nakula) aplikasi tersebut digunakan untuk mengurus Akta Kelahiran dan Akta Kematian, Diharapkan Nakula memudahkan dalam mengurus akta kematian dan akta kelahiran. Peneliti mengambil judul inovasi pembuatan akta kematian dan akta kelahiran melalui aplikasi Nakula di Dispendukcapil kota Surabaya. Dalam jurnal menggunakan jenis penelitian kualitatif serta dijelaskan secara analisis deskriptif. Dalam menganalisis Inovasi aplikasi Nakula peneliti menggunakan teori Taehyon Choi dan Susan Meyers Chandler (2019) yaitu : latar belakang terjadinya e-government, pendahuluan inovasi e- government yang meliputi struktur pendahuluan dan perilaku pendahuluan dan faktor implementasi e- government. Latar belakang terjadinya inovasi aplikasi Nakula yaitu perkembangan teknologi dan antrian pelayanan, pelayanan berbelit-belit, adanya calo, Sehingga Dispendukcapil Kota Surabaya meunculkan aplikasi Nakula. Struktur pendahuluan merupakan inovasi aplikasi Nakula yang memudahkan masyarakat dalam pengurusan akta kematian dan akta kelahiran. Perilaku pendahuluan merupakan tindakan dilakukan untuk keberhasilan inovasi dari pihak sumber daya manusia, dalam inovasi aplikasi Nakula diberikan sebuah sosialisasi. Faktor implementasi dari aplikasi Nakula yaitu pelayan akta kematian dan akta kelahiran proses yang terlalu lama serta pelayanan yang tidak efektif di Dispendukcapil Kota Surabaya. Kata Kunci: Pelayanan Publik, Inovasi Pelayanan, Aplikasi Nakula Public services are the responsibility of the government, one of which is the Surabaya City Population and Civil Registry Office. Many innovations have been launched by the Surabaya City Dispendukcapil, one of which is Nata Family Members for Deed Reports (Nakula). This application is used to administer birth certificates and death certificates. The researcher took the title innovation of making death certificates and birth certificates through the Nakula application at the Civil Service Office of Surabaya. The journal uses a type of qualitative research and is explained by descriptive analysis. In analyzing the Nakula application innovation, researchers use the theory of Taehyon Choi and Susan Meyers Chandler (2019), namely: the background of the occurrence of e-government, introduction to e-government innovation which includes preliminary structure and preliminary behavior and e-government implementation factors. The background to the innovation of the Nakula application is technological developments and service queues, convoluted services, the presence of middlemen, so that the Surabaya City Population and Civil Registry Office launched the Nakula application. The preliminary structure is an innovation in the Nakula application that makes it easier for the public to arrange death certificates and birth certificates. Preliminary behavior is an action taken for the success of innovation on the part of human resources, in the application innovation Nakula is given a socialization. The implementation factors of the Nakula application are the service for death certificates and birth certificates, the process is too long and the service is ineffective at the Dispendukcapil in the City of Surabaya. Keywords: Public Service, Service Innovation, Application NAKULA
INOVASI LAYANAN ONLINE SINGLE SUBMISSION DI DESA SECARA ONLINE (LOSS DOL) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN BLITAR Noviana, Nabella Artha Dwi; Fanida, Eva Hany
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p1-12

Abstract

Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Blitar ialah instansi yang menyelenggarakan pelayanan administrasi di bidang perizinan. Untuk memudahkan pelayanan tersebut, DPMPTSP Blitar menggagas inovasi Layanan Online Single Submission di Desa secara Online (LOSS DOL). Inovasi tersebut ialah inovasi pelayanan perizinan berusaha yang terintegrasi secara elektronik dan diterapkan di desa/kelurahan se-Kabupaten Blitar. Penelitian ini bertujuan untuk mendeskripsikan inovasi LOSS DOL pada DPMPTSP Kabupaten Blitar. Jenis penelitian yang digunakan ialah deskriptif dengan pendekatan kualitatif. Pengumpulan data melalui wawancara, observasi dan triangulasi. Kemudian dianalisis dengan tahap reduksi data, penyajian data dan penarikan kesimpulan. Hasil studi menunjukan bahwa tata kelola dan inovasi LOSS DOL sesuai dengan dasar hukum dan peraturan yang berlaku. Sumber ide inovasi dari keluhan masyarakat terkait layanan perizinan yang kemudian menggerakkan kepala dinas dan staf DPMPTSP Blitar untuk mengatasi permasalahan tersebut. Budaya inovasi yang menjadi dasar DPMPTSP Blitar mendapat sambutan positif dari masyarakat atas gebrakan inovasi yang dihadirkan. Kemampuan dan alat telah disiapkan secara lengkap dan memadai untuk menunjang keberhasilan inovasi. Tujuan, hasil, pendorong, dan hambatan bahwa LOSS DOL bertujuan untuk mendekatkan pelayanan publik bidang perizinan oleh DPMPTSP Blitar. Hasilnya kemudahan mendaftarkan perizinan. Faktor pendorongnya ialah dukungan berbagai pihak dan komitmen untuk pelayanan prima. Hambatannya berupa kurangnya SDM pada pemerintah desa. Mengumpulkan data inovasi tunggal telah terintegrasi dengan persetujuan berbagai pihak. Kata Kunci: Inovasi, LOSS DOL, Perizinan Usaha The Department of Investment and Integrated Services One Stop Blitar District (DPMPTSP) is an agency that provides administrative services in the field licensing. To facilitate these services, DPMPTSP Blitar initiated an online single submission online service in villages (LOSS DOL). This innovation is an innovation business licensing services that integrated electronically and implemented in villages/sub-districts throughout Blitar Regency. This study aims to describe LOSS DOL innovation in DPMPTSP Blitar Regency. The type of research use descriptive with qualitative approach. Data collection through interviews, observation and triangulation. Then analyzed by data reduction, data presentation and drawing conclusions. The results of study show that LOSS DOL's governance and innovation are accordance with the legal basis and regulations in force. The source of the innovation idea came from public complaints regarding licensing services then moved the Blitar DPMPTSP service head and staff to solve the problem. The culture innovation that forms the basis of DPMPTSP Blitar has received positive response from public for breakthrough innovations that have been presented. Capabilities and tools have prepared completely and adequately to support the success innovation. The goals, results, drivers and obstacles that LOSS DOL aims to bring public services closer to licensing by DPMPTSP Blitar. The result is ease of registering permits. The driving factor is the support of various parties and commitment to excellent service. The obstacle is the lack of human resources in the village government. Collecting single innovation data has integrated with agreement of various parties. Keywords: Innovation, LOSS DOL, Business Licensing
PENINGKATAN KUALITAS PERENCANAAN ANGGARAN MELALUI SISTEM INFORMASI PEMERINTAHAN DAERAH (STUDI PADA EFEKTIVITAS PENGGUNAAN PLATFORM SIPD DI DINAS PENENAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA YOGYAKARTA) Kumalasari, Nadya Intan; Fanida, Eva Hany
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p381-394

Abstract

Problems in national planning and budgeting are still a major concern. The government adopts a management information system to improve the efficiency and effectiveness of local government implementation, namely the Local Government Information System (SIPD). SIPD is one of the innovations of the Ministry of Home Affairs which has various features to facilitate work in the field of regional financial management. However, in the implementation of the Regional Government Information System (SIPD) there are still a number of problems faced by the Regional Government of Yogyakarta City, especially in the Investment Office and One-Stop Integrated Services of Yogyakarta City, such as the lack of understanding of users or operators when using applications, internet networks and SIPD servers which are still often errors and lack of technical guidance related to the use of SIPD. This study aims to determine and describe the effectiveness of the Local Government Information System (SIPD) in budget planning at the Investment Office and One-Stop Integrated Services of Yogyakarta City. The type of research used is descriptive research with a qualitative approach. The focus of research using the theory of success of information systems (2016) by William H. Delone and Ephraim R. McLean includes system quality, information quality, service quality, use, user satisfaction and net benefits. The results of this study show that the use of the SIPD application in the Investment Office and One-Stop Integrated Services of Yogyakarta City can be said to be quite good and effective. However, there are still some shortcomings, namely the system is not fully reliable because it often experiences problems and errors during the budgeting process. In addition, server performance that is not optimal is also an obstacle that interferes with the smooth running of user activities and response time from the system that is still not satisfactory.
Co-Authors A'ini, Binthi Nur Abdillah, Dicky Candra Andio, Raffa Weybi Anindya, Naurah Tsani Artanti, Dian Febri Asa Handsant, Farah Fatima Bambang Sigit Widodo Dalilah, Camilla Deby Febriyan Eprilianto Dewantari, Dewantari Dwi Iswahyudi, Sultan Ahmad Fauzi, Agus Machfud Fitrie, Revienda Anita FITROTUN NISWAH Girsang, Kevin Crhistoper Hamas, Halimahtus Sadiyah Putri Harmanto Harmanto Haweningrum, Widya Herman, Berlinda Shilvana Hikmiyah, Maslachatul Hilmi, Ahmad Nizar INDAH PRABAWATI Kumalasari, Nadya Intan Lukmawati, Rizka Wahyu Maharani, Della Sabrina Maruf, Muhammad Farid May, Ingla Pamella Aulia Ma’ruf, Muhammad Farid Megawati, Suci Meirinawati Meirinawati, Meirinawati Melda Fadiyah Hidayat, Melda Fadiyah Noviana, Nabella Artha Dwi Nuansa Bayu Segara Oktariyanda, Trenda Aktiva Prastiyono, Hendri Prayogo, Arsy Nesya Putri, Aurelia Patricia Ratri, Wara Mustika Pudyaning Romadhon, Akbar Kurnia Safarah, Aidii Samudra, AR. Agusta Septianingrum, Ika Putri Kumalasari Shafira, Katerina Taqwa, Muhammad Decavarya Amarobit Wulandari, Elen Ayu Yustanika, Nuarsada