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All Journal Jurnal Penelitian Sistem Informasi JOTECHS
Taufik Ismail Simanjuntak
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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DESIGN AND DEVELOPMENT OF CUSTOMER COMPLAINT SERVICE APPLICATION OF PDAM TIRTANADI BRANCH MEDAN DENAI BASED ON ANDROID Gea, Eniur; Cut Try Utari; Taufik Ismail Simanjuntak
Journal for Technology and Science Vol. 2 No. 1 (2025): Journal for Technology and Science
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ipteks.v2i1.224

Abstract

Objective: This study aims to design an Android-based customer complaint service application for PDAM Tirtanadi Medan Denai Branch, enhancing customer service efficiency and responsiveness to complaints. Methods: A descriptive qualitative approach was employed, gathering data through direct observation, interviews with customers and administrators, and a literature review. The system development process followed stages including system requirements analysis, design, code generation, testing using black-box methods, and support for maintenance. Results: The resulting application enables rapid, accessible complaint submission for users, providing an effective alternative to traditional call center services and significantly reducing response times for issues such as water quality and meter failures. Novelty: This research contributes an innovative approach for water utility companies in Indonesia by incorporating mobile technology to facilitate 24-hour, location-independent access to complaint services, enhancing service transparency and community satisfaction.
Rancang Bangun Sistem Pembayaran SPP Berbasis Web dengan Metode Waterfall pada SMK Swasta Parulian 2 Medan Elisabet Ndruru; Cut Try Utari; Taufik Ismail Simanjuntak
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 3 No. 1 (2025): JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v3i1.3340

Abstract

Information technology is used in the data processing process which includes processing, obtaining data, compiling data, storing data and manipulating data in various ways so as to present qulity information, namely information that is accurate, relevant and timely. One example of a field that has benefit greatly from the development of science and information technology is the field of education. There are quite a lot of benefits from using information and communication technology in the word of education, both for teaching and learning purposesand for school administration management purposes. Website based school administration payment information system to provide effective and efficient solutions to overcome school payment management problems. This research aims to build applications for students and financial departemens in the digital payment process at school. By using this applications, it is hoped that the tuition payment process can be carried out quickly, accurately and safely. The research method applied in this thesis is to use the waterfall method, which is software development that uses sequential and systematic stages, such as a waterfall flowing from top to buttom. The conclusion is that admin (administration), school principals, and students can log in to the website using their respective usernames and passwords provided by the admin.
Co-Authors Cut Try Utari Elisabet Ndruru Gea, Eniur