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The Influence of Product Quality and Service Quality on Customer Satisfaction in Sharia Banking (Case Study of Bank Mega Syariah Customers) Zasalzena, Zelika; Fa’uzobihi, Fa’uzobihi; Imanudin, Kafffah
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 4 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i4.7400

Abstract

This research is motivated by the phenomenon of Bank Mega Syariah which has several advantages and disadvantages in the products offered. As well as the limitations of ATM machines, which is of course a weakness for BMS in providing customer satisfaction. Basically, customer satisfaction and dissatisfaction with the product will influence subsequent behavioral patterns. Likewise with the banking business, which is a business based on the principle of trust, the issue of service quality is a very important factor important in determining this success. Because whether something is successful or not       banking business depends on customer satisfaction. Providing excellent service to customers to create a good image and customer satisfaction. The higher number of customers who complain indicates that customers are not satisfied with the services provided. The aim of this research is to determine the influence of product quality and service quality on customer satisfaction in sharia banking (case study of Bank Mega Syariah customers). This research, which used quantitative methods with associative techniques, was carried out at Bank Mega Syari'ah Karawang with a population and sample of 53 Bank Mega Syari'ah employees with data collection techniques using questionnaires. The research results show that there is an influence between product quality and service quality variables on customer satisfaction which is shown by a figure of 0.383, which means that the influence contributed by product quality and service quality variables on customer satisfaction is 38.3% (R Square = 0.383) and the remaining 61.7% is influenced by other factors not examined in this study.
The Influence of Work Discipline and Work Motivation on Employee Performance at CV Wisata PO Rukun Jaya Sapitri, Ajeng; Fa’uzobihi, Fa’uzobihi; Imanudin, Kafffah
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 4 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (November)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i4.7401

Abstract

Based on the results of studies conducted by researchers, it appears that the performance of employees at the PO Rukun Jaya company is very poor. This condition is characterized by employees often arriving late and decreasing company income every year. This is due to the lack of work discipline and work motivation of PO employees. Rukun Jaya, with high discipline and providing the right motivation, employees or subordinates will comply with all existing regulations so that work implementation can proceed according to predetermined plans, and employee performance will increase. This research aims to determine the influence of work discipline and work motivation partially or simultaneously on the performance of PO employees. Rukun Jaya. The population in this study were PO employees. Rukun Jaya. The sampling technique in this research is a saturated sample, namely taking the entire population to be used as a sample. The sample taken in this research was 30 respondents. The method for collecting this data uses a questionnaire, while the method in this research uses multiple linear regression analysis. The results of this research show that work discipline has a positive and significant effect on performance seen from tcount>ttable, namely 3,413 > 1.701, motivation has a positive and significant effect on performance also seen from tcount>ttable, namely 33,046> 1.701 and simultaneously the variables of discipline and motivation have a positive effect and significant for performance is shown by Fcount > Ftable, namely 28,137 > 3.34. Of all the results, both partially and simultaneously, the sig value is smaller than 0.05 or 0.000 < 0.05, meaning that Ha is accepted and Ho is rejected, which means that the variables of work discipline and motivation together have a positive and significant influence on employee performance. P.O. Rukun Jaya.