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All Journal Jurnal Administrasi Karya Dharma
Ningrum, Nur Rohmah Yulia
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Social Sciences

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Kepuasan Mahasiswa Terhadap Kualitas Layanan Administrasi Sekolah Tinggi Ilmu Administrasi Karya Dharma Merauke Pohan, Farida Romaito; Wibowo, Juventus Bangkit; Ningrum, Nur Rohmah Yulia
Jurnal Administrasi Karya Dharma Vol. 3 No. 2 (2024): Jurnal Administrasi Karya Dharma (September 2024)
Publisher : Sekolah Tinggi Ilmu Administrasi Karya Dharma

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This research aims to determine the level of student satisfaction with the quality of administrative services at STIA Karya Dharma Merauke. This research is a descriptive quantitative study using survey methods. The data collection technique used is a questionnaire. The population of this study is all active students for the academic year 2023/2024, totaling 478 students. The sampling technique used is simple random sampling, and a sample of 83 students was obtained. The data analysis technique used is the Community Satisfaction Index (CSI), in this case, students. The research results show that student satisfaction based on direct evidence indicators generally has an average score of 60.17, which falls into the Fair category. Student satisfaction based on the responsiveness indicator falls into the good category with an average score of 67.85. The Reliability Indicator with an average score of 79.72 falls into the Good category. The Empathy Indicator with a score of 78.82 falls into the Good category. The service procedure indicator with a score of 79.07 falls into the Good category. The Justice Indicator received a service score of 80.42, which falls into the Good category. Meanwhile, the environmental comfort indicator received a score of 60.24, which falls into the Satisfactory category. On the service security indicator, the score is 76.20, categorized as Good. Overall, student satisfaction with the quality of administrative services at STIA Karya Dharma Merauke falls into the good category
Kualitas Pelayanan Unit Aviation Security dalam Pemeriksaan Penumpang dan Bagasi di Security Check Point Bandar Udara Kelas I Merauke Pohan, Farida Romaito; Ningrum, Nur Rohmah Yulia
Jurnal Administrasi Karya Dharma Vol. 4 No. 1 (2025): Jurnal Administrasi Karya Dharma (Maret 2025)
Publisher : Sekolah Tinggi Ilmu Administrasi Karya Dharma

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This research aims to determine the service quality of the Aviation Unit (Avsec) in checking passengers and baggage at the Security Check Point (SCP) of Merauke Class I Mopah Airport. The method used in this research is a qualitative method using data collection techniques through interviews, observation, and documentation. Data were analyzed using interactive analysis, which consists of three stages, namely, data condensation, data presentation, and drawing conclusions. The research results show that the level of passenger satisfaction with the services of Aviation Security (Avsec) officers is considered satisfactory. The officers have carried out their duties well in checking passengers and baggage which will ensure the safety and security of passengers at Merauke Class I Mopah Airport. Supporting factors are reliability and expertise in carrying out tasks in accordance with their field, supporting airport facilities and infrastructure as well as friendly and polite officers in serving passengers. Meanwhile, the inhibiting factor is the low level of discipline, which causes delays in service to passengers.
Co-Authors Pohan, Farida Romaito Wibowo, Juventus Bangkit