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Agung Winoto
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The Effect of E-Service Quality on E-Loyalty Mediated by E-Satisfaction of Draiv Food Customers in Morowali Regency Mohammad Zeylo Auriza; Agung Winoto; Sri Wanti; Citra Antasari; Nurnadila; Sasmita Kasim
Jurnal Sinar Manajemen Vol. 11 No. 3: November 2024
Publisher : Fakultas Ekonomi Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jsm.v11i3.6488

Abstract

Online transport has experienced rapid growth in the digital age, changing the way people travel. These services are provided through digital platforms such as online taxis or ride-hailing, which have become the first choice for many customers. In Indonesia, the online transport sector is growing rapidly and has become a daily necessity for consumers. Platforms such as online taxis and online motorbike taxis have been present in various regions, including Morowali Regency in Central Sulawesi. Draiv Company is one of the popular ride-hailing applications in the area. Web-based services are also widely used in online transport, with the concept of relational marketing to maintain customer loyalty. Online service quality has a positive effect on customer satisfaction and e-loyalty. Customer e-satisfaction occurs when the performance of the services offered meets or even exceeds customer expectations, which in turn increases customer commitment.
Sosialisasi Peluang Usaha Desa Wosu Sebagai Desa Penyangga Industri Kecamatan Bungku Barat Kabupaten Morowali: Socialisation of Business Opportunities For Wosu Village as an Industrial Buffer Village In West Bungku Sub-District, Morowali Regency Moh. Zeylo Auriza; Agung Winoto; Sri Wanti; Cintra Antasari; Nurnadila; Samita Kasim; Maudy Juny Lestari
Jurnal Kolaboratif Sains Vol. 7 No. 12: Desember 2024
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v7i12.6754

Abstract

Desa-desa seringkali dihadapkan pada tantangan ekonomi seperti minimnya lapangan pekerjaan dan infrastruktur terbatas. Namun, di balik tantangan tersebut, terdapat potensi besar dalam bentuk sumber daya alam, kearifan lokal, serta keterampilan tradisional masyarakat. Oleh karena itu, sosialisasi tentang peluang usaha di desa menjadi penting untuk memberikan pemahaman kepada masyarakat mengenai jenis-jenis usaha yang dapat dijalankan, cara memulai dan mengelola usaha tersebut, serta manfaat ekonomi dan sosial yang dapat diperoleh. Desa Wosu, sebagai desa penyangga industri, memiliki peluang besar untuk mengembangkan Usaha Mikro, Kecil, dan Menengah (UMKM). Peluang usaha di desa meliputi sektor pertanian, kerajinan tangan, dan pariwisata. Untuk sukses, masyarakat desa membutuhkan dukungan dalam pelatihan kewirausahaan, akses terhadap modal usaha, jaringan kerjasama, serta bimbingan dalam manajemen usaha dan pemasaran. Dukungan dari pemerintah, lembaga keuangan, dan lembaga pengembangan usaha sangat penting untuk meningkatkan kesejahteraan masyarakat desa secara keseluruhan.
Co-Authors Antasari, Citra Cintra Antasari Maudy Juny Lestari Mohammad Zeylo Auriza Nurnadila Samita Kasim Sasmita Kasim Sri Wanti