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All Journal Jurnal Sinar Manajemen Jurnal Pelayanan Masyarakat
Muhammad A
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Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice

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The Influence of Work Motivation and Job Satisfaction on the Quality of Service of UPT RSUD Haji, South Sulawesi Province Muhammad A; Nurmadhani Fitri Suyuthi; Mujahid
Jurnal Sinar Manajemen Vol. 11 No. 3: November 2024
Publisher : Fakultas Ekonomi Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jsm.v11i3.6518

Abstract

This study aims to determine the influence of work motivation and job satisfaction together on the quality of service of UPT RSUD Haji, South Sulawesi Province. This research was conducted at UPT Haji Hospital, South Sulawesi Province. This research is quantitative research based on the philosophy of positivism. Data collection for this study used questionnaires and documentation. The sample used was 84 respondents taken from employees of Haji Hospital, South Sulawesi Province. Determination of the sample used the Slovin formula. The analysis technique used was multiple linear regression analysis and statistical tests using SPSS. Before conducting multiple linear regression analysis, research instrument testing and classical assumption tests were carried out for the accuracy of the regression analysis results. The data sources used in this study were primary data and secondary data. The results of the study indicate that work motivation and job satisfaction have a simultaneous effect on the quality of service at the UPT RSUD Haji, South Sulawesi Province, where the calculated F is greater than the F table, namely 167.051> 3.109. When employees are motivated and also satisfied with their work, they tend to show optimal performance and provide better service. The results of this study also provide a strong basis for developing policies in hospitals. Policies that support improving health service quality standards can help improve overall service quality.
Strategi Promosi Untuk Meningkatkan Daya Saing UMKM Kedai Gading Serpong Santi Rimadias; Milka Abigail Soetadi; Jonathan Jonathan; Kenny Wellianto; Muhammad A; Novaristo Novaristo; Celine Chow; Natasya Natasya
Jurnal Pelayanan Masyarakat Vol. 1 No. 4 (2024): Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v1i4.915

Abstract

This community service aims to increase the competitiveness and visibility of Kedai Gading Serpong MSMEs through the creation of offline promotional media and the addition of locations on Google Maps. Within ± 2 months, the community service team provided promotional assistance in the form of banner redesign, menu creation, and location improvements on Google Maps. Through the planning, implementation, and evaluation stages, the program has succeeded in improving the professionalism and accessibility of store customers. As a result, the increase in visibility and attractiveness of the store can be seen through the installation of banners, menu posts, and the addition of locations on Google Maps. Kedai Gading Serpong positively welcomed this program, showing success in improving promotions and services. In conclusion, the combination of offline and digital promotion is effective in developing MSMEs in the era of fierce market competition.
Co-Authors Celine Chow Jonathan Jonathan Kenny Wellianto Milka Abigail Soetadi Mujahid Natasya Natasya Novaristo Novaristo Nurmadhani Fitri Suyuthi Santi Rimadias