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Redesigning Mobile Application Interface Design Bethesda Hospital with Design Thinking Method: Perancangan Ulang Desain Antarmuka Aplikasi Mobile Rumah Sakit Bethesda Dengan Metode Design Thinking Asri, Dinda Isnaini; Saputro, Agung Dwi; Budi, Savitri Citra
Procedia of Engineering and Life Science Vol. 7 (2025): Prosiding Seminar Nasional dan Rakernas PORMIKI X
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pels.v7i0.2233

Abstract

The ease of patient registration process and access to information in hospitals through technology is increasingly in demand. Bethesda Yogyakarta Hospital launched their mobile application in 2017, avaiable on Google Play Store and App Store. User responses varied from positive to negative. Some users gave negative responses, namely less user-friendly, limited features, and simple design compared to its competitors. To overcome this, this study aims to redesign the interface design of the Bethesda Hospital Mobile Application by prioritizing user needs through a design thinking approach. This research is categorized as Research and Development (R&D) and involves various data collection methods, including interviews, documentation studies, competitive analysis, and survey distribution. Data validity used source triangulation by involving the IT department of Bethesda Hospital Yogyakarta. At the empathize stage, researchers identified problems and user needs related to information and features that need to be improved. At the define stage, core problems were formulated, including adding application functions, features, information, and interface design. At the ideate stage, researchers generated creative ideas for application development solutions. At the prototype stage, a visualization design was created based on the the design development ideas. In the testing stage, the test results showed that users completed the scenario tasks, but there were still tasks that required more time to complete. This research resulted in a redesign of the Bethesda Hospital Mobile Application interface that can be used as a development reference. The application of each stage of the design thinking method can be used to design other information technology applications.
Evaluation of electronic medical records implementation in outpatient services at the Hospital using MMUST Framework Asri, Dinda Isnaini; Budi, Savitri Citra
International Journal of Health Science and Technology Vol. 6 No. 3 (2025): April
Publisher : Universitas 'Aisyiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31101/ijhst.v6i3.3897

Abstract

The implementation of electronic medical records (EMR) is mandatory in Indonesia to improve efficiency and service quality. However, challenges remain in information quality and facility conditions. This study employed a mixed-methods approach with a concurrent embedded design, conducted from June to September 2024. Quantitative data were collected through a survey of 116 outpatient EMR users and analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.1.0.6. Qualitative data gathered through interviews, were analyzed thematically. The result showed that five out of six hypotheses were accepted. Information quality significantly influenced information satisfaction, performance expectations, attitude, overall satisfaction, and net benefits. However, facility conditions did not significantly affect attitude. Qualitative findings confirmed these results and emphasized the importance of information quality, ease of access, efficiency, and infrastructure improvements in ensuring system effectiveness. EMR implementation is beneficial but requires improvements in system usability, facility support, and periodic evaluation are necessary.