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All Journal Otoritas : Jurnal Ilmu Pemerintahan Media Bina Ilmiah
Hisyam Tualeka, Safarudin
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Humanities Social Sciences Other

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THE DRIVING FACTORS FOR USING QR CODES AND DIGITAL WALLETS IN BLITAR Meirezaldi, Onni; Hisyam Tualeka, Safarudin
Media Bina Ilmiah Vol. 18 No. 6 (2024): Januari 2024
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33758/mbi.v18i6.497

Abstract

This study examines the significance of perceived ease of use and usefulness in driving the intention to use cashless transactions through QR codes and digital wallets in Blitar, a small city in East Java Province, with most informal workers lacking access to traditional banking services. Thru 220 respondents completing 22 research questionnaires, the findings indicate that perceived ease of use and usefulness positively and significantly affect the intention to use cashless transactions. However, the direct effect of perceived ease of use did not show statistical significance. These insights offer valuable guidance for stakeholders aiming to create a user-friendly technological landscape. Emphasizing the importance of perceived usefulness in motivating cashless transaction adoption, especially in communities with limited banking access, stakeholders can design strategies to enhance usability and effectively communicate the benefits. Further examination is necessary to fully understand the influence of perceived ease of use in this context. These findings contribute to ongoing digital transformation and financial inclusion efforts, particularly in underserved communities like Blitar.
Comparing digital public service innovation in urban and rural space: evidence from Indonesia public service innovation competition 2014-2023 Pratama, M. Rizki; Hisyam Tualeka, Safarudin
Otoritas : Jurnal Ilmu Pemerintahan Vol. 15 No. 3 (2025): December 2025
Publisher : Department of Government Studies, Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/tazfb105

Abstract

 This study examines the landscape of digital public service innovation in Indonesia, focusing on a comparison of developments in urban and rural local governments from 2014 to 2023. Using a comparative approach integrated with a systematic search strategy guided by the PRISMA flowchart, this study analyzed 990 documents from the Ministry of Administrative and Bureaucratic Reform's innovation competition, with 170 documents meeting the inclusion criteria based on the title and description of digital public service innovations and the level of government for in-depth content analysis. Findings reveal distinct patterns in digital public service innovation. Local governments show a stronger emphasis on interactive rather than static services, enhancing user engagement, while district governments demonstrate a gradual but growing shift toward interactive solutions. External innovations outnumber internal ones, indicating a priority on citizen-oriented services, yet raising concerns about institutional digital capacity. Furthermore, independent innovation dominates over collaborative efforts, reflecting a lack of cross-sector collaboration in digital governance. This finding highlights the need for a balanced approach that integrates interactivity with accessibility, strengthens internal digital capacity, and encourages collaborative innovation. The study is limited by its reliance on secondary competition data, which may overlook informal initiatives, as well as interpretive bias in document-based categorization. It also does not analyze causal mechanisms such as leadership or bureaucratic culture, and its focus on Indonesia limits its generalizability. Future research should employ qualitative and cross-country comparative methods to deepen and broaden the findings.
Co-Authors Onni Meirezaldi Pratama, M. Rizki