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All Journal Pareto : Jurnal Riset Manajemen dan Bisnis
Arum Widiatul Aini
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Economics, Econometrics & Finance Social Sciences

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PENGARUH KOMUNIKASI DAN PELATIHAN TERHADAP KUALITAS PELAYANAN KARYAWAN KEBUN RAYA PURWODADI PASURUAN Arum Widiatul Aini; Adriani Kala’lembang
PARETO : Jurnal Riset Bisnis dan Manajemen Vol 9 No 2 (2024): PARETO: Jurnal Riset Manajemen dan Bisnis
Publisher : LPPM Universitas Nias Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57094/pareto.v9i2.2343

Abstract

This study aims to determine the impact of Communication and Training on the Service Quality of employees at Kebun Raya Purwodadi Pasuruan. The research was conducted quantitatively with a population of 77 employees. Before the data collection, the questionnaire was tested for validity and reliability. Data analysis was performed using multiple regression analysis. The findings show that (1) Communication has an effect on Service Quality, indicated by a regression coefficient of 0.309 and Tvalue (4.056) > Ttable (1.992), with a significance level of 0.000 < 0.05. (2) Training also has an impact on Service Quality, with a regression coefficient of 0.217 and Tvalue (2.311) > Ttable (1.992), and a significance level of 0.024 < 0.05.
Co-Authors Adriani Kala’lembang