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All Journal Jurnal MSDA (Manajemen Sumber Daya Aparatur) Jurnal Teknologi dan Komunikasi Pemerintahan
Lareken, Muhammad S. Endro
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Humanities Decision Sciences, Operations Research & Management Social Sciences

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Analisis Perbaikan Pelayanan Pengaduan Masyarakat Belitung Saluran Aspirasi Dan Pengaduan (Besadu) di Kabupaten Belitung (Studi pada Dinas Komunikasi dan Informatika) Qomara, Erlang; Lareken, Muhammad S. Endro
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 6 No 2 (2024): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v6i2.4663

Abstract

Pelayanan pengaduan yang sudah dilakukan secara online seharusnya dapat direspons dengan cepat oleh Perangkat Daerah, namun sebaliknya respons Perangkat Daerah terhadap pengaduan masih ada yang lambat. Salah satunya yaitu Perangkat Daerah Kabupaten Belitung. Website BESADU yang dikelola oleh Dinas Kominfo Kabupaten Belitung memiliki beberapa kendala. Tujuan dari penelitian ini adalah untuk mengetahui penyebab lambatnya respons Perangkat Daerah terhadap pengaduan dari masyarakat Belitung serta saluran aspirasi dan untuk meningkatkan tampilan website BESADU yang sesuai dengan kebutuhan pengguna (user). Penelitian ini menggunakan metode kualitatif deskriptif. Teknik pengumpulan data yang digunakan yaitu observasi (pengamatan), wawancara dan dokumentasi. Temuan yang diperoleh penulis dalam penelitian ini yaitu masih ada pengaduan dari masyarakat yang lambat direspons oleh Perangkat Daerah yang disebabkan oleh beberapa hal, serta website BESADU belum mempunyai fitur penggolongan pengaduan berdasarkan kategori tertentu dan belum mempunyai fitur kolom bantuan serta kemampuan respons dari website masih kurang. Penyebab dari lambatnya respons Perangkat Daerah terhadap pengaduan disebabkan karena isi pengaduan yang disampaikan oleh pengadu tidak jelas maksud pengaduannya, adanya kesalahan teknis dari operator admin BESADU dan Perangkat Daerah yang terkait, pengaduan tersebut ada yang mengandung unsur SARA, pengaduan tersebut diluar dari kewenangan Perangkat Daerah Kabupaten Belitung, proses penyelesaian pengaduan tersebut membutuhkan anggaran keuangan. Website BESADU secara keseluruhan belum menampilkan website yang sesuai dengan kebutuhan pengguna (user), karena belum memenuhi kriteria clarity, concision, familiarity, responsiveness, concistency, aesthetics, efficiency, dan forgiveness.
FARMER GROUP EMPOWERMENT THROUGH THE FIELD SCHOOL OF INTEGRATED PLANT-MANAGEMENT (SL-PTT) PROGRAM IN BERU-BERU VILLAGE KALUKKU DISTRICT MAMUJU REGENCY Lareken, muhammad S. Endro; Hidayat, Nur Azikin
Jurnal MSDA (Manajemen Sumber Daya Aparatur) Vol 12 No 2 (2024): JURNAL MSDA (Manajemen Sumber Daya Aparatur)
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jmsda.v12i2.4666

Abstract

Developing the food crops sector is one of the key strategies to stimulate future economic growth. Besides being a major source of foreign exchange, this sector is the source of life for most of the Indonesian population. The increasing population has raised concerns over the state of "food insecurity" in the future. Therefore, to meet the food needs in the West Sulawesi province, the Department of Agriculture and Livestock initiated the Field-School of Integrated Plant Management (SL-PTT) program. This study is entitled "FARMER GROUP EMPOWERMENT THROUGH THE FIELD-SCHOOL OF INTEGRATED PLAN-MANAGEMENT (SL-PTT) PROGRAM IN BERU BERU VILLAGE KALUKKU DISTRICT MAMUJU REGENCY". The implementation of this program faces some issues such as the model applied in the program, the factors influencing the production and income, and the development pattern. This study aims to identify the implementation of the SL-PTT program in Beru-Beru Village including the inhibiting factors. This study was conducted in Beru-Beru Village, Kalukku District, Mamuju Regency. This study used a descriptive method with a qualitative approach. Data collection techniques covered observations, interviews, and documentation. Based on the results of the observation, the SL-PTT program has been successfully implemented. In practice, it manages to achieve the predetermined targets and objectives as well as involve farmers to participate in the improvement of agricultural yields. The inhibiting factors in the implementation of this program, include no response from the government for farmer groups who implement the SL-PTT program, lack of farmer group administrator effort to hold the counseling group meetings, different levels of soil fertility, different economic capabilities, unprepared use of agricultural technologies, and the limited budget allocation. Considering those challenges, the government of West Sulawesi province is expected to help increase the budget allocation for the implementation of this program, recruit the mentoring team based on technical competence aspects, and give insight to the community about the SL-PTT program.
FARMER GROUP EMPOWERMENT THROUGH THE FIELD SCHOOL OF INTEGRATED PLANT-MANAGEMENT (SL-PTT) PROGRAM IN BERU-BERU VILLAGE KALUKKU DISTRICT MAMUJU REGENCY Lareken, muhammad S. Endro; Hidayat, Nur Azikin
Jurnal MSDA (Manajemen Sumber Daya Aparatur) Vol. 12 No. 2 (2024): JURNAL MSDA (Manajemen Sumber Daya Aparatur)
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jmsda.v12i2.4666

Abstract

Developing the food crops sector is one of the key strategies to stimulate future economic growth. Besides being a major source of foreign exchange, this sector is the source of life for most of the Indonesian population. The increasing population has raised concerns over the state of "food insecurity" in the future. Therefore, to meet the food needs in the West Sulawesi province, the Department of Agriculture and Livestock initiated the Field-School of Integrated Plant Management (SL-PTT) program. This study is entitled "FARMER GROUP EMPOWERMENT THROUGH THE FIELD-SCHOOL OF INTEGRATED PLAN-MANAGEMENT (SL-PTT) PROGRAM IN BERU BERU VILLAGE KALUKKU DISTRICT MAMUJU REGENCY". The implementation of this program faces some issues such as the model applied in the program, the factors influencing the production and income, and the development pattern. This study aims to identify the implementation of the SL-PTT program in Beru-Beru Village including the inhibiting factors. This study was conducted in Beru-Beru Village, Kalukku District, Mamuju Regency. This study used a descriptive method with a qualitative approach. Data collection techniques covered observations, interviews, and documentation. Based on the results of the observation, the SL-PTT program has been successfully implemented. In practice, it manages to achieve the predetermined targets and objectives as well as involve farmers to participate in the improvement of agricultural yields. The inhibiting factors in the implementation of this program, include no response from the government for farmer groups who implement the SL-PTT program, lack of farmer group administrator effort to hold the counseling group meetings, different levels of soil fertility, different economic capabilities, unprepared use of agricultural technologies, and the limited budget allocation. Considering those challenges, the government of West Sulawesi province is expected to help increase the budget allocation for the implementation of this program, recruit the mentoring team based on technical competence aspects, and give insight to the community about the SL-PTT program.
Co-Authors Hidayat, Nur Azikin Qomara, Erlang