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All Journal Jurnal Publikasi Ekonomi dan Akuntansi Perkembangan Kajian Sosial
Selmawati
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Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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OPTIMALISASI PELAYANAN UNIT PENYELENGGARA BANDARA UDARA PADA SAAT PENDEMI COVID 19 DI BANDAR UDARA KOMODO LABUAN BAJO Selmawati; Awan,S.SiT.(Pnb).,M.M
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 3 No. 2 (2023): Mei: Jurnal Publikasi Ekonomi dan Akuntansi (JUPEA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v3i2.648

Abstract

Komodo Labuan bajo Airport is one of the companies that offers services in the field of aviation that will use air transportation services,.Before boarding the avsec officer will check the completeness of the trip before entering the area within the airport (check in ).in handling the avsec officer,of course there are several things which is an advantage for the company and Avsec officers,such as in terms of service,for service users so that the output obtained by the company will also be better.knowing the obstacles faced in the service of the airport operator unit during the pandemic. The study use a qualitative method.the data sources used are primary data and secondary data.the method or documentation technique used in this study is to obtain interview and observation data based on the results of research that has been carried out.The results of the study show that (1) the optimization of the Airport Operator unit service includes ensuring that passengers meet flight requirements during the covid 19 pandemic.(2) The problem is that many Avsec officers do not comply with health protocols such as crowding,not wearing masks,not keeping their distance,even playing with cellphones while checking passengers,and it happened that one of the passenggers did not meet one flight requirement.however,it is allowed to enter or travel.
Employee Performance in Improving Public Services at the Puskesmas Ueesi District, East Kolaka Regency Selmawati; Maulid; Zahari, Ahmad Farouq Mulku
Perkembangan Kajian Sosial Vol. 2 No. 1 (2025): April 2025
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/perkasa.v2i1.285

Abstract

This study aims to determine employee performance in improving public services at the community health center (Puskesmas) in Ueesi District, East Kolaka Regency by using five main indicators, namely: productivity, service quality, responsiveness, responsibility, and accountability. The research method used in this study is qualitative and descriptive. The data used are sourced from primary data collected directly, as well as secondary data from related documents. The data collection techniques include interviews, observation, and documentation. Furthermore, the data is analyzed through stages of analysis that include data collection, reduction, presentation, and drawing conclusions. Informants in this study consisted the head of Puskesmas, staff, and community service users. The results of the study indicate that staff have shown increased productivity, as they continue to strive to provide optimal service despite limited facilities. Service quality still faces challenges such as waiting times and queuing systems. Staff responsiveness is quite good, demonstrated by their ability to adapt services to local needs, including emergency situations. Tasks are carried out in accordance with Standard Operating Procedures (SOPs), reflecting good responsibility, despite the dilemma of balancing regulations and patient needs. Public accountability has begun to be implemented through community involvement and regular reporting to the Health Office. Overall, the performance of staff at the Puskesmas Ueesi District is considered quite good, but still requires continuous improvement to achieve optimal and equitable health services.
Co-Authors Ahmad Farouq Mulku Zahari Awan,S.SiT.(Pnb).,M.M Maulid