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All Journal International Journal of Nursing and Health Services (IJNHS) Jurnal Ners
Wahyuni, Marisca Astri
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Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Leadership Style, Supervision Techniques, Competencies, and Implementation of Professional Nursing Practices on Service Quality: A Cross-Sectional Wahyuni, Marisca Astri; Pamungkas, Rian Adi; Mustikawati, Intan Silviana
International Journal of Nursing and Health Services (IJNHS) Vol. 7 No. 5 (2024): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v7i5.847

Abstract

Background: The provision of high-quality healthcare services is a critical. Objective: This study aims to investigate the influence of leadership style, supervision techniques, and competence on the quality of service at the Columbia Asia Pulomas Special Surgical Hospital with the implementation of professional nursing practice as an intervening variable. Method: The quantitative with an cross-sectional approach was used to determine the causality among variables. Data was collected from 105 nurses using purposive sampling techniques and analyzed using Structural Equation Modeling (SEM). Result: The result found that leadership style (p-value<.05), competencies (p-value<.05), and professional nursing practice (p-value<.05) have positive effect on quality of services. Professional nursing practice mediates the influence of the three independent variables on service quality. Conclusion: These findings show the importance of implementing the professional nursing practice model in improving the quality of nursing services. The democratic leadership style applied motivates nurses to provide quality services, while more effective supervision needs to be improved to ensure optimal service. Nurse competency plays a crucial role in producing quality services through professional nursing practice. Implication: This research contributes to the understanding of the factors that influence the quality of nursing services in hospitals and provides valuable input in improving service standards. Therefore, hospital leaders and management need to pay attention to the implementation of professional nursing practices as a strategy to improve the quality of nursing services
Pengaruh Supervisi dan Gaya Kepemimpinan Kepala Ruangan Terhadap Kualitas Layanan Keperawatan di Instalasi Rawat Inap Wahyuni, Marisca Astri; Gero, Sabina; Hastuti, Witri
Jurnal Ners Vol. 10 No. 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i2.55085

Abstract

Penelitian ini diakui karena capaian kepuasan pasien yang belum mencapai 100% dari kisaran 2024, dan diprediksi hal ini disebabkan oleh beberapa insiden keselamatan pasien yang merupakan bentuk pelayanan yang buruk. Penelitian ini bertujuan untuk mengungkap secara empiris pengaruh gaya pengawasan dan kepemimpinan terhadap kualitas pelayanan keperawatan. Desain penelitian menggunakan studi cross sectional, dengan teknik sampel menggunakan purposive sampling yang melibatkan 48 perawat di unit rawat inap sebagai sampel. Hasil analisis menyimpulkan bahwa gaya pengawasan dan kepemimpinan secara serentak dan sebagian berpengaruh terhadap kualitas pelayanan keperawatan. Implikasi dari penelitian ini adalah pentingnya pendidikan dan pelatihan bagi kepala ruangan terkait teknik pengawasan dan juga manajemen kepemimpinan, sesuai dengan implikasi dari Sistem Neuman yang menekankan pentingnya mempertimbangkan semua dimensi kehidupan manusia secara holistik untuk memberikan asuhan keperawatan yang komprehensif dan bermakna
Co-Authors Gero, Sabina Mustikawati, Intan Silviana Rian Adi Pamungkas Witri Hastuti