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All Journal Jurnal Kajian dan Penelitian Umum Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian
Syndi Febriani
Unknown Affiliation
Humanities Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengalaman dan Persepsi Pengguna terhadap Layanan BPJS Kesehatan di Kelurahan Sei Agul, Kota Medan Dicky Kurniawan; Syndi Febriani; Natasyah Nurputri Hrp; Berlianti Berlianti
Jurnal Kajian dan Penelitian Umum Vol. 2 No. 6 (2024): Desember : Jurnal Kajian dan Penelitian Umum
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v2i6.1396

Abstract

This study evaluates the user experience of BPJS Kesehatan in Sei Agul Village, Medan City, focusing on benefits, challenges, and satisfaction levels with the services. BPJS Kesehatan, as a national health insurance program, aims to provide affordable healthcare access to the community. The findings reveal that many users benefit from BPJS, particularly in reducing healthcare costs. However, challenges such as long queues, complicated administrative processes, and difficulties in obtaining referrals to specialist doctors are commonly encountered. The average user satisfaction with the services is rated at 7/10, though disparities in service quality based on BPJS classes and issues with the claims process remain.This research employs a qualitative method through interviews and observations to explore user experiences. Recommendations include improving queue management systems, increasing medical staff, enhancing public information dissemination, strengthening digital technology, equalizing service quality, and expediting the referral process. These efforts are expected to enhance the overall user experience and satisfaction with BPJS Kesehatan services.
Pemberdayaan Perempuan (Penganyam) Rawan Sosial Ekonomi di Kecamatan Pantai Cermin Syndi Febriani; Fajar Utama Ritonga; Berlianti Berlianti
Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian Vol. 2 No. 2 (2025): April: Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/transformasi.v2i2.1326

Abstract

Casework is a process used by humanitarian service agencies to assist individuals in addressing social functioning issues. This process includes several stages: engagement, assessment, planning, intervention, evaluation, and termination. This study examines the application of the casework method with a client named SM, a 30-year-old widow with two children facing economic and social limitations. Through interviews and observations using the BPSS (Bio, Psycho, Social, Spiritual) approach, the practitioner assessed the client’s condition, revealing that SM struggled with economic difficulties and challenges in providing adequate care for her children. In the intervention stage, SM was provided with a program to develop weaving skills, which led to the production of woven mats, curtains, and decorations. Monitoring was conducted to ensure that the client adhered to the program, ultimately increasing SM’s income to Rp 40,000 per day. In the termination stage, the cooperation between the practitioner and the client was concluded as the agreed-upon goals had been achieved. This study demonstrates that with the right approach, individuals facing social and economic limitations can develop their potential and improve their well-being.
Co-Authors Berlianti Berlianti Dicky Kurniawan Fajar Utama Ritonga Natasyah Nurputri Hrp