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Farly Teneh
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Pengaruh Motivasi dan Disiplin Kerja Terhadap Kinerja Pegawai di Kantor Inspektorat Daerah Provinsi Sulawesi Utara Priskila Trifena Barias; Tonny Maringka; Farly Teneh
Journal of Mandalika Literature Vol. 6 No. 1 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v6i1.3569

Abstract

This study aims to analyze the influence of motivation and work discipline on employee performance at the Regional Inspectorate Office of North Sulawesi Province. The research uses a quantitative method with a survey approach, where data were collected through questionnaires distributed to 50 respondents. The analysis techniques employed include validity, reliability, normality, heteroscedasticity, multicollinearity tests, and multiple linear regression. The results of the analysis indicate that motivation and work discipline have a significant positive effect on employee performance. The regression test shows that the coefficient of determination (R²) is 73.4%, which means that motivation and work discipline contribute 73.4% to employee performance, while the remaining percentage is influenced by other factors not studied. The F-test value of 64.750 with a significance level of 0.000 indicates that the regression model, which includes motivation and work discipline, is overall significant in explaining variations in employee performance. This study provides insights that improving motivation and work discipline can significantly enhance employee performance. These findings can be used by management to formulate more effective policies to improve employee performance and contribute to the academic literature in the field of human resource management.
Pengaruh Kepemimpinan Transformasional Terhadap Kinerja Pegawai di BPJS Kesehatan Kantor Cabang Manado Prayer Queen Lumintang; Sweetly Mumu; Farly Teneh
Journal of Mandalika Literature Vol. 6 No. 2 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v6i2.3572

Abstract

The purpose of this study was to determine the effect of Transformational Leadership on Employee Performance at the Manado Branch Office of BPJS Kesehatan. The research method used is quantitative data with a population consisting of all employees of the Manado Branch of BPJS Kesehatan, totaling 30 people. Data collection was carried out using a questionnaire which was then processed using SPSS software. The results of the validity and reliability tests showed that all indicators were valid and reliable. Linearity, normality, simple linear regression, and F and t tests were carried out to analyze the data. Normality, linearity, and simple linear regression tests showed that Transformational Leadership had a positive and significant effect on Employee Performance. The coefficient of determination (R²) value of 82.9% indicates that most of the variation in Employee Performance is explained by the Transformational Leadership variable. In conclusion, Transformational Leadership plays an important role in improving Employee Performance in this organization.
Pengaruh Disiplin Kerja Terhadap Kinerja Pegawai Pada BPJS Kesehatan Manado Melsa Sonia Iryanti Ronsumbre; Tonny Maringka; Farly Teneh
Journal of Mandalika Literature Vol. 6 No. 1 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v6i1.3574

Abstract

This study aims to test the impact of Work Discipline on Employee Performance at BPJS Kesehatan Manado. Using simple linear regression analysis, the research examines the relationship between levels of work discipline and employee performance at the institution. Data collected through questionnaires were analyzed to determine the extent to which work discipline contributes to employee performance. The results show a regression coefficient of 0.362, indicating that each one-unit increase in work discipline is associated with a 0.362- unit improvement in employee performance. The t-statistic of 3.555 with a significance level of less than 0.001 demonstrates that the relationship between work discipline and employee performance is statistically significant. These findings underscore the importance of work discipline in enhancing employee performance at BPJS Kesehatan Manado. The study provides valuable insights for management in improving systems and policies related to work discipline to boost overall employee performance.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan di Rumah Sakit Sentra Medika Minahasa Utara Niestri Anita Rumbewas; Sweetly Mumu; Farly Teneh
Journal of Mandalika Literature Vol. 6 No. 1 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v6i1.3602

Abstract

This study aims to analyze the impact of service quality on patient satisfaction at Sentra Medika Hospital in North Minahasa. The research employs a quantitative method using simple linear regression analysis to evaluate the relationship between the independent variable, which is service quality, and the dependent variable, which is patient satisfaction. Validity and reliability tests were conducted to ensure the reliability and accuracy of the research instruments. The validity test results indicated that all questionnaire items were valid, with calculated r-values greater than the r-table values, while the reliability test showed that the instrument was reliable, with a Cronbach's Alpha value greater than 0.6. The regression analysis demonstrated a significant positive relationship between service quality and patient satisfaction, with a correlation coefficient of 0.362 and an R² value of 0.131, meaning that 13.1% of the variation in patient satisfaction can be explained by service quality. The F-test results indicated that the regression model is significant, with an F-value of 14.774 and a p-value of 0.000, suggesting that service quality significantly influences patient satisfaction. From this analysis, it can be concluded that an improvement in service quality will significantly enhance patient satisfaction at Sentra Medika Hospital in North Minahasa. This research implies that policies considering service quality factors can effectively increase patient satisfaction, which, in turn, will have a positive impact on the hospital.
Co-Authors Melsa Sonia Iryanti Ronsumbre Niestri Anita Rumbewas Prayer Queen Lumintang Priskila Trifena Barias Sweetly Mumu Tonny Maringka