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All Journal Dinasti International Journal of Management Science Jurnal Komtika (Komputasi dan Informatika)
Nugraha, Setiya
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Industrial & Manufacturing Engineering Other

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Influence of Product Quality, Service Quality and Service Facilities on Passenger Satisfaction Soekarno-Hatta International Airport (Case Study on Luggage Service at The Airport) Nugraha, Setiya; Pahala, Yosi; Mustikasari, Mustikasari
Dinasti International Journal of Management Science Vol. 6 No. 2 (2024): Dinasti International Journal of Management Science (November - December 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i2.3619

Abstract

This study was conducted along with the increasing number of air passengers at Soekarno-Hatta International Airport so that it must be supported by optimal services and still ensure flight safety and security. This study aims to analyze the effect of product quality, service quality, and service facilities on passenger satisfaction at Soekarno-Hatta International Airport, especially on baggage services. This study uses a quantitative approach with a survey method, where data is obtained through questionnaires distributed to 150 passengers at Soekarno Hatta Airport. Data analysis was carried out with validity tests, reliability tests and hypothesis tests to test the effect of product quality, service quality, and service facilities on passenger satisfaction. The results of the study showed that the three variables, namely product quality, service quality, and service facilities, significantly have a positive effect on passenger satisfaction. Of the three variables, service quality has the most dominant effect on passenger satisfaction in baggage services. These findings indicate that improvements in aspects of service quality, such as speed, security, and complaint handling, are needed to improve passenger satisfaction. The practical implications of this study confirm that the management of Soekarno-Hatta International Airport needs to focus on improving the quality of service and management of baggage service facilities to improve overall passenger satisfaction. Improving product quality should also not be ignored, because passengers demand security and comfort in using baggage services.
Aplikasi Pencari Tambal Ban Area Magelang Berbasis Android dengan Menggunakan Metode Haversine Dewantara, Helmy; Hanafi, Mukhtar; Nugraha, Setiya
Jurnal Komtika (Komputasi dan Informatika) Vol 2 No 1 (2018)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/komtika.v2i1.2111

Abstract

Dengan semakin banyaknya pengguna kendaraan bermotor di Indonesia, kebutuhan akan bengkel tambal ban akan semakin meningkat. Pengguna kendaraan bermotor yang mengalami ban bocor di lokasi yang belum dikenal akan kesulitan untuk menemukan bengkel tambal ban terdekat. Berdasarkan masalah tersebut maka dibangun Aplikasi Pencari Tambal Ban Area Magelang Berbasis Android Dengan Menggunakan Metode Haversine untuk mempermudah user dalam mencari bengkel tambal ban terdekat yang mampu ditempuh dengan berjalan kaki dan mendapatkan informasi yang terus berkembang dari pemilik bengkel yang berperan langsung sebagai sumber data. Metode Haversine dipilih karena metode tersebut tidak memperhitungkan sistem jalur searah atau kepadatan jalur sehingga user tetap mendapatkan hasil pengukuran jarak yang tepat meskipun bengkel tersebut sudah terlewat dari jalur yang dilalui. Selain itu, metode haversine juga memiliki tingkat akurasi pengukuran jarak sebesar 90% untuk pengukuran dalam radius 2 km. Penelitian ini menghasilkan informasi data tambal ban yang dinamis sesuai dengan perkembangan bengkel dan output yang dihasilkan lebih efisien dengan radius pencarian disesuaikan dengan jarak tempuh maksimal 2 km
Co-Authors Dewantara, Helmy Mukhtar Hanafi Mustikasari Mustikasari Yosi Pahala, Yosi