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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Warta Ardhia : Jurnal Perhubungan Udara Warta Penelitian Perhubungan Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Studi Ilmu Manajemen dan Organisasi Jurnal Manajemen Bisnis Transportasi dan Logistik International Journal of Advanced Multidisciplinary Jurnal Pemberdayaan Ekonomi Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Yosi Pahala, Yosi
STMT Trisakti
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Deregulasi Penerbangan dan Kinerja Perusahaan Penerbangan Niaga Berjadwal di Indonesia Setiawan, Indra; Nursaningrum, Dewi; Pahala, Yosi
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 1 (2015): JURNAL MANAJEMEN TRANSPORTASI & LOSGISTIK
Publisher : STMT Trisakti

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Abstract

Tujuan dari penelitian ini adalah untuk menganalisis deregulasi penerbangan dan kinerja perusahaan penerbangan niaga berjadwal. Sampel yang terjangkau adalah penerbangan domestik sebanyak 17 perusahaan. Metode penelitian menggunakan deskriptif analitis. Deregulasi mendorong kemunculan perusahaan penerbangan baru berbiaya rendah. Sampai dengan 2012 pangsa pasar penumpang dalam negeri secara umum sebanyak 78% dikuasai oleh perusahaan penerbangan berbiaya rendah. Garuda Indonesia yang memiliki izin operasi terbang sebagai perusahaan penerbangan dengan layanan penuh hanya mendapatkan pangsa pasar sebesar 22%. Disimpulkan bahwa kecenderungan penumpang dalam negeri sebanyak 78% adalah memilih penerbangan yang berbiaya rendah. Kata kunci: deregulasi, perusahaan penerbangan niaga, kinerja, penerbangan
Paratransit Ergonomics Kuntohadi, Hendro; Pahala, Yosi; GUnawan, Aang
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 2 (2014): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

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Abstract

In order to improve effectiveness, ergonomics is needed in every part of our activities including in designing the paratransit. Through library research, mini lab-testing, and field study, we could find out how ergonomics our paratransit is, in this case paratransit route Pusat Grosir Cililitan (PGC) Mekar Sari. Based on the study, it is revealed that the ergonomics value which should be applied cannot be achieved due to overloaded passengers of the transportation that caused inconvenience. Keywords: paratransit, ergonomics, convenience
Paratransit Ergonomics Kuntohadi, Hendro; Pahala, Yosi; Gunawan, Aang
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 2 (2014): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v1i2.16

Abstract

In order to improve effectiveness, ergonomics is needed in every part of our activities including in designing the paratransit. Through library research, mini lab-testing, and field study, we could find out how ergonomics our paratransit is, in this case paratransit route Pusat Grosir Cililitan (PGC) Mekar Sari. Based on the study, it is revealed that the ergonomics value which should be applied cannot be achieved due to overloaded passengers of the transportation that caused inconvenience.
Deregulasi Penerbangan dan Kinerja Perusahaan Penerbangan Niaga Berjadwal di Indonesia Setiawan, Indra; Nusraningrum, Dewi; Pahala, Yosi
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 1 (2015): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i1.130

Abstract

The purpose of this study is to analyze the aviation deregulation and performance of the scheduled commercial airlines. Samples used are domestic flights of 17 companies. Using descriptive analytical research methods. Deregulation encourage the emergence of new low-cost airline. Up to 2012 the share of the domestic passenger market in general is as much as 78% controlled by low-cost airline companies. Garuda Indonesia, which has the operating license to fly as a full service airline only gain a market share of 22%. It is concluded that the trend of domestic passengers as much as 78% are choosing low cost airlines.
RISK MANAGEMENT ANALYSIS ON THE CAR DRIVERS IN INDONESIA Kuntohadi, Hendro; Pahala, Yosi; Sitanggang, Rohana
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 2 (2015): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i2.125

Abstract

Car drivers in Indonesia will always face many kinds of risks. This research contains the context determination of this research, identifies all the significant risks, measures the frequency and impact of all the risks, draws all the identified risks in the chart, and describes how to manage or mitigate the risks. The dangerous risks which have high frequency and high impact are: 1) Many car drivers get the driving license without taking a driving course and without learning carefully the theory of driving a car; 2) Many car drivers get the driving license through illegal procedure; 3) Many car manufacturers eliminate some car safety equipment to lower the sales price; 4) The ingredients of the gasoline cannot fulfill/match the need of the car (e.g. RON number); 5) In some places the traffic is too crowded; 6) Many damaged roads may cause accidents; 7) Many roads and transportation modes cannot fulfill the demands of transportation. The recommendation (mitigation) for Risk Controlling is that all stakeholders (legislative, executive, judicative, manufacturers, people, car drivers, schools and universities, researchers,  etc)  should  obey  the  regulations,  moral,  ethics  for  car  riders.  It  is mandatory that every candidate of car driver take a course in a certified car driving ourse. Police should arrange a complete and comprehensive reference book for car driver candidates to get a driving license.
IMPLIKASI CORPORATE SOCIAL RESPONSIBILITY TERHADAP KEPUASAN PELANGGAN PADA PT PELABUHAN INDONESIA II Wibawanti, Andjar Budi; Untung, Sri; Pahala, Yosi
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 4, No 2 (2017): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v4i2.74

Abstract

This research is to find out the influence of corporate social responsibility (CSR) towards corporate image and its implication on customer satisfaction of PT Pelabuhan Indonesia II (Persero). The research method is using survey. The population is taken from customer of PT Pelabuhan Indonesia II (Persero) and with its sample of 100 customers taken by quota sampling. Data analysis used descriptive statistics and inferential statistics of path analysis. The result of the research shows that corporate social responsibility has positive and significant effect on customer satisfaction with indication of path coefficient = 0.45 and tct = 5.40> ttable (2,364). The conclusion of the research is corporate social responsibility influences customer satisfaction with the mediation of corporate image, hopefully customer satisfaction can be improved through improvement of CSR andcorporate image.
PEMBERDAYAAN KARYAWAN DAN KUALITAS PELAYANAN PADA PERUSAHAAN PELAYARAN Kadarisman, Muh; Sudewo, Gatot Cahyo; Pahala, Yosi
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 3 (2016): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i3.106

Abstract

This research aims to find out the relationship of strategic management, organizational culture and employees’ empowerment with service quality. This research is carried on at PT Sillo Bahari Nusantara using quantitative approach with survey method. The population of this study is the employees at PT Sillo Bahari Nusantara Jakarta 2015. The samples used in this study are 50 respondents which are selected randomly. The data is analyzed using descriptive statistic technic and parametric inferential. Based on data analysis it can be concluded that all the independent variables like strategic management, organizational culture, and employees’ empowerment have a positive and strong relation towards service quality, either partially or simultaneously. Therefore, the service quality can be increased by improving strategic management, organizational culture and employees’ empowerment.
Pengaruh Citra Merek dan Kualitas Layanan Terhadap Kepuasan Pelanggan Kargo dan Dampaknya atas Loyalitas Pelanggan Pada PT Citilink Indonesia Octoriviano, Fajar Adhitia; Simarmata, Juliater; Pahala, Yosi; Setiawan, Agus; Saribanon, Euis
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol 8, No 2 (2022): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v8i2.1375

Abstract

Effort to maintain and increase customer loyalty, companies must pay attention to the brand image that is built, ensure consistent, and focus on overall customer satisfaction. Thus, the company can obtain long-term benefits from loyal customers and has the potential for sustainable business growth in the cargo industry. This study aims to analyze whether there is an influence of brand image, service quality, and customer satisfaction on customer loyalty on Citilink Indonesia Cargo customers using a quantitative method, with research samples taken based on the Slovin formula. This research provides important insights for cargo companies in developing effective marketing strategies. Uses technical analysis of the Structural Equation Model (SEM). The results of the study concluded that there was no direct effect of brand image on customer loyalty. There is a direct effect of service quality on customer satisfaction. There is a direct effect of brand image on customer loyalty. There is no direct effect of customer satisfaction on customer loyalty. There is no evidence that brand image indirectly affects customer loyalty through customer satisfaction. There is an influence of service quality indirectly affecting customer loyalty through customer satisfaction.
Supply Chain Management: Survey Consumer Preferences and Market Potential (Study Literature Review) Candra Susanto, Primadi; Saribanon, Euis; Pahala, Yosi; Liana, Esti; Purwoko, Harry
International Journal of Advanced Multidisciplinary Vol. 3 No. 1 (2024): International Journal of Advanced Multidisciplinary (April-June 2024)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i1.508

Abstract

The supply chain management article: survey of consumer preferences and market potential is a scientific literature review article within the scope of operational management science. This article aims to create a hypothesis regarding the relationship between factors, which can subsequently be utilized for future research in the field of human resource management. Descriptive qualitative research methodology was employed in this study. The data utilized in this study was derived from prior research that remains pertinent to the current investigation. The data was gathered from reputable academic online platforms, including Publish or Perish, Google Scholar, digital reference books, and Sinta journals. The findings of this study are as follows: 1) Consumer preference surveys play a role in supply chain management: Surveys offer significant insights into consumer preferences, wants, and expectations pertaining to a specific product or service. These insights serve as the foundation for organizations in formulating marketing strategies, developing products, and managing inventory. By gaining a comprehensive grasp of consumer preferences, organizations have the potential to enhance customer happiness, streamline their supply chains, and attain a competitive edge in marketplaces that are becoming progressively intricate and dynamic; and 2) Market potential plays a role in supply chain management: market potential offers a comprehensive overview of the current market size, potential for growth, and consumer patterns in a specific region or demography. This data enables organizations to develop supply chain strategies that are characterized by enhanced efficiency and adaptability in response to dynamic market needs. Through a comprehensive comprehension of market potential, organizations are able to effectively identify prospective market segments, formulate suitable expansion strategies, and adapt their supply chain approaches in order to maximize profitability and foster corporate expansion.
Customer Relationship Management pada Perusahaan Pelayaran Nasional di Indonesia Gasing, Umar; Ricardianto, Prasadja; Pahala, Yosi; Tatiana, Yana; Handayani, Sri
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1101

Abstract

One of the companies in freight forwarding services in Indonesia is PT Pelayaran Lintas Harmoni. It provides custom clearance services, cargo shipments and goods delivery from abroad and domestic. Due to the pandemic, the company had lessen the goods distribution activities. In order to survive, the company should pay much more attention to the customer needs. This research aims to find out the direct and indirect effect of logistics service quality and customer relationship management through customers’ satisfaction to customers’ loyalty. The research used Path Analysis and Smart PLS as the analysis tool with a total sample of 105 respondents. The sample was taken from the customers directly related to the importer’s department. The results show that the study has a direct, indirect and significant influence on customers’ loyalty of the logistics service quality and customer relationship management by making the customers satisfied. It shows that the quality of logistics services not only measure the physical attributes but also focus more on how to approach the customers and find out about their needs.
Co-Authors Aang Gunawan, Aang Adi, Erman Noor Agus Setiawan Agusinta, Lira Alfarizi Nasution, Nursery Ardhina, Dila ASEP SUPARMAN Dewi Nursaningrum, Dewi Dewi Nusraningrum, Dewi Dian Octaviani, Reni Edhie Budi Setiawan, Edhie Budi Edwin Lermatan, Esternilus Euis Saribanon, Euis Fachrial, Peppy Fauzia, Elfa febriyanti febriyanti Gasing, Umar Gatot Cahyo Sudewo Handayani, Sri Hariri, Muhammad Haryanto, Anung Hasurungan Silalahi, Martogi Hendro Kuntohadi, Hendro Husainah, Nazifah Imam Sonny, Imam Indra Setiawan Juliater Simamarta Kadarisman, Muh Kamsariaty, Kamsariaty Lasse, D.A Latuconsina, Abdul Samad Liana, Esti M, Dwi Priyanto Madjid, Suharto Abdul Muhammad Thamrin Mustika Sari, Mustika Mustikasari Mustikasari Nugraha, Setiya Nur Aryanzah, Dany Nurhidayati, Ninin Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Perwitasari, Erni Pratiwi Pramana Putra, Nanda Prasadja Ricardianto, Prasadja Prihassyaira, Aditiya Dwi Primadi Candra Susanto Purwoko, Harry Rachmi, Irsafanti Rafi, Salahudin Rasidi, Fazar Iman Reynold, Binsar RR. Ella Evrita Hestiandari Sandriana Marina Setia Kurniawan, Jermanto Setiawan, Ferdy Trisanto Siahaan, L.Denny Sidjabat, Sonya Sijabat, Eduard Alfian Syamsya Sitanggang, Rohana Sodikin, Alit Subehana, Subehana Sugiyanto - Sumardi . suryawan, ryan firdiansyah Suseno, Effan Dwi Untung, Sri VERONICA VERONICA Wibawanti, Andjar Budi Wuryantari, Oktima Yana Tatiana, Yana Zaenal Abidin