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All Journal Asia-Pacific Management and Business Application Syntax Literate: Jurnal Ilmiah Indonesia
Abdullah, Tengku Mohd Khairal
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Syntax Literate: Jurnal Ilmiah Indonesia

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Factors Influencing Technology Adoption Among SMES: A Case Study of Youtap and The Role of Performance Expectancy and Effort Expectancy Sengkalit, Dhanang; Chair, Ummil; Abdullah, Tengku Mohd Khairal
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i1.17279

Abstract

This study examines the factors influencing technology acceptance among Indonesian Micro, Small, and Medium Enterprises (MSMEs) by analyzing Youtap, a Point of Sales (POS) service provider, as a case study. The research specifically investigates the roles of Performance Expectancy and Effort Expectancy in shaping the intention to adopt such services. Performance Expectancy refers to the perceived benefits and productivity enhancements offered by the technology, while Effort Expectancy relates to the ease of use and simplicity of the system. The study employs a quantitative approach, gathering data from MSME owners and operators through structured surveys. Statistical analysis reveals that both Performance Expectancy and Effort Expectancy significantly influence the intention to adopt Youtap. MSMEs recognize the potential of Youtap to streamline business operations, improve efficiency, and enhance customer engagement, while also valuing the platform's intuitive design and ease of integration. These findings contribute to the broader understanding of technology acceptance within the MSME sector in Indonesia, a critical driver of the national economy. The study highlights actionable insights for technology providers, emphasizing the need to align their solutions with the specific needs and expectations of MSMEs. Strategies that enhance perceived benefits and ease of use can improve adoption rates, fostering technological innovation and competitiveness in the sector.
Retention of Millennials in Social Insurance Company Ardilla, Tatia; Aldy, Sony Nur; Abdullah, Tengku Mohd Khairal
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i4.58632

Abstract

Lembaga mediasi adalah lembaga yang berfungsi sebagai pihak ketiga yang netral, independen, dan profesional, yang membantu para pihak yang bersengketa untuk mencapai kesepakatan damai secara sukarela, tanpa mengikat, dan tanpa menggantikan keputusan para pihak. Tujuan penelitian untuk mengetahui urgensi lembaga mediasi dalam rangka penyelesaian sengketa adat di Bali. Untuk mengetahui bentuk, fungsi, dan peran lembaga mediasi dalam rangka penyelesaian sengketa adat di Bali. Metode penelitian yang digunakan yaitu metode penelitian hukum normatif. Teknik pengumpulan data yang dilakukan oleh penulis adalah dengan melakukan studi pustaka. Teknik analisis data yang dilakukan oleh penulis adalah dengan menggunakan metode deduktif. Hasil penelitian menunjukkan bahwa Lembaga mediasi dapat memberikan solusi yang lebih sesuai dengan karakteristik dan kearifan lokal masyarakat adat Bali, yang mengutamakan musyawarah, mufakat, dan rekonsiliasi, daripada litigasi, yang bersifat konfrontatif, kompetitif, dan win-lose. Lembaga mediasi dapat memberikan solusi yang lebih menghormati dan melindungi hak asasi manusia, khususnya hak-hak masyarakat adat, yang seringkali terabaikan atau dilanggar oleh pihak-pihak yang berkepentingan. Lembaga mediasi dapat memberikan solusi yang lebih berkelanjutan dan berdampak positif bagi masyarakat adat, lingkungan, dan pembangunan, daripada solusi yang bersifat sementara, pragmatis, dan berdampak negatif. Bentuk lembaga mediasi dalam penyelesaian sengketa adat di Bali dapat dibedakan menjadi dua, yaitu Lembaga Mediasi Adat, Lembaga Mediasi Independen, Lembaga Mediasi Profesional.
Co-Authors Aldy, Sony Nur Ardilla, Tatia Chair, Ummil Damayanti, Nur Maasir, Lidia Sengkalit, Dhanang Yahya, Khulida Kirana Yean, Tan Fee