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All Journal Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ekonomi
Rahardjo , Djoko
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Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Kompetensi Petugas dan Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas Tanjung Kecamatan Bunguran Timur Laut Kabupaten Natuna Husna, Maryatul; Persada , Razaki; Rahardjo , Djoko
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i1.17377

Abstract

Puskesmas Tanjung, yang terletak di Kecamatan Bunguran Timur Laut Kabupaten Natuna, merupakan puskesmas non rawat inap. Dibandingkan dengan Puskesmas Ranai di Kecamatan Bunguran Timur, Puskesmas Tanjung memiliki kekurangan dalam hal jumlah dokter, kelengkapan peralatan medis, dan fasilitas pendukung. Beberapa pasien juga mengeluhkan kurang sigapnya petugas serta ruang tunggu yang tidak nyaman. Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi petugas dan kualitas pelayanan terhadap kepuasan pasien di Puskesmas Tanjung. Penelitian ini bersifat survei eksplanatori, dengan populasi seluruh pasien Puskesmas Tanjung dari Januari hingga November 2022 sebanyak 3.540 orang. Sampel penelitian berjumlah 370 orang. Data dianalisis menggunakan Uji Normalitas, Koefisien Determinasi, Uji Simultan, dan Uji Parsial. Hasil penelitian menunjukkan bahwa secara parsial, kompetensi petugas (sig=0,047) dan kualitas pelayanan (sig=0,027) berpengaruh positif signifikan terhadap kepuasan pasien. Variabel kualitas pelayanan (t=3,441) memiliki pengaruh lebih dominan terhadap kepuasan pasien dibandingkan dengan kompetensi petugas (t=0,992). Secara simultan, kompetensi petugas dan kualitas pelayanan (Fhitung=23,978) berpengaruh positif signifikan terhadap kepuasan pasien. Kesimpulan dari penelitian ini adalah kompetensi petugas dan kualitas pelayanan, baik secara parsial maupun simultan, berpengaruh positif signifikan terhadap kepuasan pasien Puskesmas Tanjung. Direkomendasikan agar kompetensi petugas dan kualitas pelayanan dipertahankan serta ditingkatkan, melalui pelatihan khusus bagi petugas kesehatan serta pemeliharaan rutin bangunan dan fasilitas pendukung.
The Influence Of The Big Five Personality And Readiness To Change On Civil Servants Performance With Job Satisfaction As An Intervening Variable In Penajam Paser Utara Regency Aryanti, Inanta Nofi; Rahmawati, Rahmawati; Rahardjo , Djoko
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

The bureaucratic simplification policy raises many pros and cons for Civil Servants. The personality and readiness of Civil Servants to change from each functional official as a result of simplification is important. It is feared that the feeling of insecurity that arises due to unpreparedness for change will influence behavior in the organization which could later disrupt performance. Job satisfaction is also something worth paying attention to because several studies have shown that there is a relationship with the quality of employee performance. This research uses a descriptive method with a quantitative approach. Population of 230 Civil Servants in PPU regency with a sample of 92 Civil Servants using the Slovin formula. The results of the research show that Personality on Satisfaction has a positive and significant direct influence, Readiness to Change on Satisfaction has a positive and significant direct influence, Personality on Performance has a positive and significant direct influence, Readiness for Change on Performance has a positive and significant direct influence , Satisfaction with Performance has a positive and significant direct influence, Satisfaction mediates the influence of Personality on employee Performance indirectly, Satisfaction mediates the influence of Readiness to Change on employee Performance.
Co-Authors Aryanti, Inanta Nofi Husna, Maryatul Rahmawati, Rahmawati Razaki Persada