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All Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)
Rapat Piter Sony
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Religion Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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THE EFFECT OF WORK STRESS AND WORK CONFLICT ON THE PERFORMANCE OF REGIONAL REVENUE AGENCY EMPLOYEES COAL DISTRICT WITH COMMITMENT ORGANIZATION AS A VARIABLE INTERVENING Ingan Malam Tarigan; Eryolen Sinaga; Surya Dharma; Lukieto cahyadi; Rapat Piter Sony
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2196

Abstract

This research aims to the influence of work stress and work conflict on the performance of Batu Bara Regency Regional Revenue Agency employees with organizational commitment as an intervening variable. The research method used is a quantitative method using the help of SPSS 25.0 which was collected from the results of distributing questionnaires to employees of the Batu Bara Regency Regional Revenue Agency. The analysis method used in this study is to use an instrument test, namely the validity and reliability test. The classical assumption test is the normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, determination coefficient analysis (R2), hypothesis test is the T test and path analysis. The results of SPSS 25.0 in this research are that work stress has an effect on employee organizational commitment, work conflict has an effect on employee organizational commitment, work stress has no effect on employee performance, work conflict has no effect on employee performance, organizational commitment has an effect on employee performance, Organizational Commitment mediates the relationship between Job Stress and Employee Performance, Organizational Commitment mediates the relationship between Work Conflict and Employee Performance.
THE INFLUENCE OF PRODUCT DIVERSITY AND CUSTOMER RELATIONSHIP MANAGEMENT ON LOYALTY CUSTOMERS THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE ( Case Study of Bo Cafe & Resto Tebing Tinggi ) Wahyu Ginanjar; Rotua Sri Linda Sitompul; Dara Mustika; Mangasi Sinurat; Rapat Piter Sony
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 6 (2024): November
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i6.2179

Abstract

management on customer loyalty through customer satisfaction as an intervening variable (case study of Bo Cafe & Resto Tebing Tinggi). The research method used is a quantitative method using the help of Smart PLS version 3.0 which was collected from the results of distributing questionnaires to 96 consumers of Café BO & Resto Tebing Tinggi. The analytical method used in this research is using instrument tests, namely validity and reliability tests. measurement model (outer model), namely validity test, reliability test, then the structural model (inner model) includes: coefficient of determination/r-square (r2), goodness of fit model and hypothesis testing with the t-statistic test and indirect effect test (indirect influence). The results of Smart PLS 3.0 in this research are that Product Diversity has no effect on Customer Satisfaction, Customer Relationship Management has an effect on Customer Satisfaction, Product Diversity has an effect on Customer Loyalty, Customer Relationship Management has an effect on Customer Loyalty, meaning that Customer Satisfaction has no effect on Customer Loyalty, Customer Satisfaction cannot mediate the influence of Product Diversity, Customer Satisfaction cannot mediate the influence of Customer Relationship Management on Customer Loyalty.
Co-Authors Dara Mustika Eryolen Sinaga Ingan Malam Tarigan Lukieto Cahyadi Mangasi Sinurat Rotua Sri Linda Sitompul Surya Dharma Wahyu Ginanjar