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All Journal Jurnal Manajemen Pelayanan Hotel Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat
Novianti, Jenni
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Humanities Decision Sciences, Operations Research & Management Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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The Role of Laundry Attendant in Supporting Services at Edelweiss House of Laundry Novianti, Jenni; Fatimah, Zahara; Lubis, Arina Luthfini
Jurnal Manajemen Pelayanan Hotel Vol 8 No 2 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.080201

Abstract

Rapid business growth in Indonesia has increased competition, with the main challenge being lengthy and costly licensing processes, as reflected in the Doing Business 2018 rankings. To succeed in the Indonesian market, particularly in the hospitality sector, it is crucial to build strong relationships with both business partners and government entities, as adequate facilities are key to customer satisfaction. On the other hand, the laundry industry is also experiencing rapid growth. Companies in this industry must focus on customer service and the adoption of the latest technology to remain competitive. This study employs a qualitative research method to explore the role and experience of laundry attendants in enhancing service quality, focusing on developing a deeper understanding of their impact on laundry services. Data was collected from primary and secondary sources through observation, interviews, questionnaires, and documentation, and validated using triangulation techniques. The research sample, which is a subset of the population of laundry attendants, was used to draw conclusions that can be generalized to the entire population. The findings indicate that laundry attendants at Edelweiss House of Laundry Batam play a crucial role in maintaining service quality by ensuring that laundry is processed to be clean and fragrant. Their skills and attention to detail significantly affect the final service outcome. The Laundry Manager and Supervisor emphasize the importance of training, supervision, and the use of high-quality chemicals and advanced technology. Service quality evaluation includes the effectiveness of the washing process, handling of customer complaints, and innovations in facilities. Questionnaire results show that customers are satisfied with the appearance, confidence, and speed of service provided by the laundry attendants. This study confirms that the performance of laundry attendants and an efficient service system are key to achieving high-quality standards at Edelweiss House of Laundry Batam.
Skills and Knowledge Development Training for Students in the Tourism Industry at SMKN 1 Bintan Utara Lubis, Arina Luthfini; Supardi; Fatimah, Zahara; Novianti, Jenni
JURNAL KEKER WISATA Vol. 3 No. 1 (2025): JANUARI 2025
Publisher : PUSLITABMAS-Politeknik Pariwisata Batamc

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jkw.v3i1.320

Abstract

This community service program aims to develop the practical skills and tourism knowledge of students at SMKN 1 Bintan Utara, given the rapid development of the tourism sector in Bintan which creates a need for skilled workers. Students need skills that are in line with hospitality industry standards, such as excellent service, front office management, and the use of digital technology. This training is designed to bridge the gap between classroom theory and the demands of the working world through various methods, such as lectures, simulations, and hands-on practice, which provide real learning experiences. In this training, students participate in scenarios that train them to face live situations in the world of work, helping them master essential skills in customer service and the use of digital technology in tourism. The results of this program show an increase in students' understanding and confidence in their skills. They also felt more prepared to enter the workforce after completing the training. With training that focuses on practical skills development, vocational schools such as SMKN 1 Bintan Utara can produce graduates who are ready to compete in the tourism labor market, both locally and internationally. The program emphasizes the importance of aligning vocational education with industry needs to support the development of the local tourism economy and improve workforce competitiveness.
Co-Authors Fatimah, Zahara Lubis, Arina Luthfini Supardi