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, Yudinar Ratnasari Siagian
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Persepsi Kepuasan Konsumen terhadap Produk Kopi di UD. Tyyana Coffee , Yudinar Ratnasari Siagian; Sutan Pulungan; Novita Aswan
SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 3 No. 4 (2024): Desember 2024
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sosmaniora.v3i4.4656

Abstract

This research aims to analyze consumer satisfaction perceptions towards UD. Tyyana Coffee in Aek Sabaon Village, Tapanuli Selatan, conducted in May 2024 using accidental sampling and quantitative data analysis. Consumer satisfaction is measured based on loyalty, location, service, and coffee taste. The results show that customer loyalty falls into the "Satisfied" category with an average score of 3.60. The indicator of purchase frequency received the highest score (3.78), while repeat purchase frequency had the lowest (3.43), indicating opportunities for increasing loyalty. Regarding location, comfort received the highest score (4.53), but strategic location scored the lowest (4.04). Service was rated with an average score of 4.28, with friendliness as the highest aspect (4.30). Coffee taste showed the richness of coffee as the highest indicator (4.35), while flavor received the lowest score (4.05). Overall, consumers are satisfied with various aspects offered by UD. Tyyana Coffee, from a comfortable location and friendly service to its unique coffee taste.
Co-Authors Aswan, Novita Sutan Pulungan