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Pengaruh Karakteristik Event terhadap Keputusan Berkunjung di The Kaldera Nomadic Escape Studi Kasus : Event Marende Fest 2024 Wardani, Alvia Rahma; Benazira, Aulia; Anggreini, Nella
Abdimas Indonesian Journal Vol. 4 No. 2 (2024)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.v4i2.461

Abstract

The Caldera Nomadic Escape is a tourist destination developed by the Ministry of Tourism through the Lake Toba Authority Implementing Agency (BPODT). This research aims to determine the influence of event characteristics on the decision to visit domestic tourists at The Kaldera Nomadic Escape case study: Marende Fest 2024 event. The population of this study was 2,463 and the sample used was 100 respondents. The sampling technique used was nonprobability sampling with purposive sampling technique. This research uses quantitative research methods with a descriptive research type which includes validity testing, reliability testing, classical assumption testing and hypothesis testing. The results of this research are (1) the uniqueness variable has a partial and significant influence on the decision to visit with a calculated r value of 3.618, (2) ) the perishability variable has a partial influence on the decision to visit with a calculated value of 6.663, (3) the variable Intangibility has a partial influence on the decision to visit with a calculated value of 4.998, (4) the atmosphere and service variables have a partial influence on the decision to visit with a calculated value of 7.807 , (5) the personal interaction variable partially influences the decision to visit with a calculated r value of 6.738. The results of this research from the variables of uniqueness, perishability, intangibility, atmosphere and service, personal interactions together (simultaneously) have a positive and significant influence. The research results of the Coefficient of Determination (R2) show that the variables of uniqueness, perishability, intangibility, atmosphere and service, personal interaction are able to influence visiting decisions by 89% and the remaining 11% is influenced by variables not examined in this research.
Pengaruh Kualitas Pelayanan dan Citra Merek terhadap Kepuasan Pelanggan CV. Anugerah Mestika Abadi Event Organizer Anggreini, Nella; Tarigan, Jenny Sari; Wardani, Alvia Rahma
Abdimas Indonesian Journal Vol. 4 No. 2 (2024)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.v4i2.462

Abstract

The event organizer industry has grown rapidly in recent years, especially after the Covid-19 period. Along with the increasing demand for various events, from small events to large events. In meeting customer satisfaction, the impact of service quality and brand image is one of the things that can influence consumers. Service quality and brand image are 2 of the many factors that influence customer satisfaction. The purpose of this study is to determine the effect of service quality and brand image on customer satisfaction. This study uses a quantitative research method with data collection carried out through questionnaires and literature studies. The data results were analyzed using data quality tests, classical assumption tests, multiple linear analysis, determination coefficient tests and hypothesis tests with 31 respondents. The results of this research show that service quality and brand image partially and simultaneously have a positive and significant effect on customer satisfaction. The brand image variable has the most dominant influence, followed by the service quality variable. The coefficient of determination value of 0.822 indicates that 82.2% of service quality and brand image influence customer satisfaction, while 17.8% is influenced by other factors not examined in this research.