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All Journal Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Ekopedia: Jurnal Ilmiah Ekonomi
Ramadhan, Muhammad Al Gifari
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Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Analisis Manajemen Risiko Terhadap Server GTA San Andreas Multiplayer Ramadhan, Muhammad Al Gifari; Nurasiah, Sofa Parihah
Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Vol. 2 No. 1b (2025): NOVEMBER 2024 - JANUARI 2025 (TAMBAHAN)
Publisher : UNIVERSITAS SERAMBI MEKKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/mister.v2i1b.2792

Abstract

Industri game online terus berkembang pesat, dengan genre roleplay menjadi salah satu segmen utama yang menyumbang 15% dari total pendapatan industri global yang diproyeksikan mencapai USD 200 miliar pada tahun 2023. Penelitian ini bertujuan untuk menganalisis dinamika, peluang, dan tantangan dalam bisnis digital, khususnya pada server game roleplay seperti GTA San Andreas Multiplayer (SAMP), melalui pendekatan kualitatif dengan metode observasi partisipatif. Peneliti yang berperan langsung sebagai developer memperoleh wawasan mendalam terkait manajemen risiko, inovasi konten, dan tantangan regulasi dalam menjaga keberlanjutan usaha. Temuan menunjukkan bahwa 70% pemain menganggap roleplay sebagai bentuk hiburan favorit, sehingga menjadi ruang potensial untuk inovasi dan kolaborasi di era digital. Risiko utama yang diidentifikasi meliputi operasional, keamanan, dan sumber daya manusia, yang dapat dikelola melalui strategi mitigasi seperti peningkatan keamanan siber, pelatihan admin, dan diversifikasi konten. Analisis risiko dilakukan untuk menilai dampak dan kemungkinan risiko, sementara langkah-langkah mitigasi dirancang guna memastikan stabilitas dan keberlanjutan server. Penelitian ini menekankan pentingnya manajemen risiko yang terintegrasi dalam ekosistem game online untuk menghadapi tantangan industri yang dinamis. Temuan ini diharapkan dapat menjadi acuan bagi pengembang dalam menciptakan pengalaman bermain yang menarik sekaligus mendukung pertumbuhan bisnis digital secara berkelanjutan.
Kualitas Produk dan Pelayanan sebagai Determinan Kepuasan Pelanggan dalam Layanan Transaksi Digital Ramadhan, Muhammad Al Gifari; Zahrah, Halimah
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/37fz9928

Abstract

The development of digital transaction services has made customer satisfaction a strategic indicator that is influenced not only by the final success of the transaction, but also by a comprehensive evaluation of the perceived value through product quality and service quality. Along with the increasing dependence of society on technological systems, the relationship between service quality and customer satisfaction has become increasingly complex. Therefore, this study aims to analyze the effect of product quality and service quality on customer satisfaction in digital transaction services. This research uses a quantitative approach with a survey method to obtain consumer perception data. The collected data were then analyzed using multiple linear regression to determine the direction and magnitude of the influence between variables. The results show that both product quality and service quality have a positive effect; however, this effect is not yet significant in directly shaping customer satisfaction. These findings indicate that customer satisfaction in digital transaction services is not only determined by product and service quality, but is also influenced by other supporting factors, such as the smooth functioning of application systems, transaction security, accuracy of service processes, and the ease with which customers use digital platforms. Thus, efforts to improve customer satisfaction in the digital transaction service ecosystem need to be carried out comprehensively, not only through improvements in product and service quality, but also through strengthening system reliability and ensuring consistency in the service experience perceived by customers
Co-Authors Nurasiah, Sofa Parihah Zahrah, Halimah